Remote Customer Service Specialist — Policy & Solutions

Jobcertify; Phoenix (AZ); Remote; USD 21,000 - 28,000; Full time

Job summary

A leading customer service firm is seeking a Remote Agent Customer Service Representative in Arizona. You will be responsible for delivering expertise to identify and analyze client needs regarding products and services. Ideal candidates have a strong customer service background and excellent communication skills. The position requires an associates degree and proficiency with computers. Join a company that values openness, inclusion, and trust, while providing robust professional training and support.

Qualifications

• Minimum of 6 months related work experience required; customer service experience or help desk preferred.
• Excellent oral, written and interpersonal communication skills.
• Ability to handle confidential and proprietary information.

Responsibilities

• Identify and analyze agent needs to offer solutions on products and services.
• Research policy, coverage and eligibility provisions.
• Maintain and track accurate data in various computer systems.

Skills

Customer service experience

Interpersonal communication

Multi-tasking ability

Computer proficiency

Education

Associates degree in a business-related field

Tools

Microsoft Office

Job description

A leading customer service firm is seeking a Remote Agent Customer Service Representative in Arizona. You will be responsible for delivering expertise to identify and analyze client needs regarding products and services. Ideal candidates have a strong customer service background and excellent communication skills. The position requires an associates degree and proficiency with computers. Join a company that values openness, inclusion, and trust, while providing robust professional training and support.