Remote Customer Care Specialist

Elevance Health; Dayton (OH); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Elevance Health Cincinnati, OH is hiring a Customer Care Representative I. This role starts with 2 days on-site training and a 15-week program, then transitions to a virtual schedule.

The position requires strong communication, problem-solving, and the ability to manage multiple tasks. Responsibilities include handling benefits, provider contracts, eligibility and claims inquiries; documenting outcomes; and coordinating with various teams to ensure timely service.

Qualifications

• HS diploma or equivalent with experience in automated customer service environment.
• Call center experience preferred.
• Strong computer skills and ability to use CRM systems.

Responsibilities

• Responds to customer questions about benefits, contracts, eligibility, and claims.
• Analyzes problems and provides information/solutions.
• Documents inquiries and outcomes in the database.
• Maintains positive customer relations and coordinates with internal teams.

Skills

HS diploma

Customer service

Call center experience

Computer skills

Education

HS diploma or equivalent

Job description

Elevance Health Cincinnati, OH is hiring a Customer Care Representative I. This role starts with 2 days on-site training and a 15-week program, then transitions to a virtual schedule.

The position requires strong communication, problem-solving, and the ability to manage multiple tasks. Responsibilities include handling benefits, provider contracts, eligibility and claims inquiries; documenting outcomes; and coordinating with various teams to ensure timely service.