Hybrid Insurance Customer Care & Sales Associate

Amica Insurance; Phoenix (AZ); Hybrid; USD 48,000 - 56,000; Full time

Job summary

Amica is seeking an Associate Customer Care Representative in Phoenix, AZ. The role involves taking телефон calls to sell policies and service existing accounts. Ideal candidates have service and sales experience, professional phone demeanor, and strong teamwork skills.

Salary starts at $48,298 per year, with potential up to $55,785. Work schedule is a 40-hour week, Monday–Friday, 8:00 AM–5:00 PM. Hybrid option may allow up to two days per week remote after training.

Qualifications

• High school diploma or equivalent required.
• Prior customer service and sales experience.
• Excellent interpersonal and communication skills.
• Computer keyboard and processing skills are required.

Responsibilities

• Conduct professional telephone conversations to service existing accounts in a high call volume environment.
• Convert advertising, direct mail, and other warm leads into new business by handling countrywide inbound telephone calls.
• Service customer accounts utilizing knowledge of policy language and home construction.
• Gain customer trust by establishing and maintaining effective relationships.
• Problem-solve and multitask to prioritize work.
• Obtaining a state insurance license and ongoing education are mandatory; extensive training will be offered.

Skills

Customer service

Sales experience

Phone demeanor

Teamwork

Education

High school diploma or equivalent

Tools

Typing/Keyboard skills

Job description

Amica is seeking an Associate Customer Care Representative in Phoenix, AZ. The role involves taking телефон calls to sell policies and service existing accounts. Ideal candidates have service and sales experience, professional phone demeanor, and strong teamwork skills.

Salary starts at $48,298 per year, with potential up to $55,785. Work schedule is a 40-hour week, Monday–Friday, 8:00 AM–5:00 PM. Hybrid option may allow up to two days per week remote after training.