Remote Business Retention & Renewal Specialist

Cable One, Inc.; Arizona; Híbrido; USD 42.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical plans

Dental/Vision

Life insurance

Paid time off

401(k) match

Identity Theft Protection

Tuition reimbursement

Cable/internet discount

Community support

Recognition programs

Advancement opportunities

Collaborative environment

Descripción de la vacante

Cable One, Inc. is seeking a Retention Business Account Representative to engage with small and mid-sized business customers, aiming to renew contracts and resolve concerns.

You will retain relationships, handle inquiries, and identify opportunities to expand services, helping customers choose the best solutions. Ideal candidates bring strong communication and problem-solving skills, with a customer-first approach.

Formación

• High school diploma or GED; 3–6 months related experience or training; or equivalent combination of education and experience.
• Associate’s degree (A.A.) preferred.
• Prior sales experience preferred.
• Ability to work independently and in a team environment.

Responsabilidades

• Retain customers who call to reduce or cancel services.
• Renew contracts and maintain existing business customer base.
• Upsell Sparklight products including digital, HSD, and phone to business customers.
• Collaborate with other departments to resolve customer questions and concerns.

Conocimientos

Communication

Patience

Problem-solving

Independence

Teamwork

Sales aptitude

Educación

Associate degree (A.A.)

Descripción del empleo

Cable One, Inc. is seeking a Retention Business Account Representative to engage with small and mid-sized business customers, aiming to renew contracts and resolve concerns.

You will retain relationships, handle inquiries, and identify opportunities to expand services, helping customers choose the best solutions. Ideal candidates bring strong communication and problem-solving skills, with a customer-first approach.