Remote-Ready Senior Customer Care Specialist

Cable One, Inc.; United States; Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Tuition reimbursement

Community support

Recognition programs

Advancement opportunities

Collaborative culture

Job summary

Cable One is seeking a Care Specialist to deliver top-notch customer support, manage billing processes, and serve as the primary point of contact for monthly cross-functional meetings in a fast-paced telecom environment.

You will mentor peers, handle tickets and inquiries, participate in training, and help drive process improvements while upholding brand standards and customer-first values.

Qualifications

• High school diploma or GED.
• Ability to ask effective fact-finding questions to identify solutions.
• Demonstrates patience and professionalism in all customer interactions.
• Strong communication and active listening skills.
• Ability to remain composed in high-pressure situations.
• Ability to sit for extended periods.

Responsibilities

• Execute core responsibilities of a Care Specialist, delivering high-quality customer support.
• Manage billing processes with accuracy and timeliness.
• Serve as primary contact for monthly cross-functional meetings.
• Provide real-time chat support to team members for issue resolution.
• Handle tickets and inbox requests including billing adjustments and service changes.
• Partner with leadership to develop training programs for staff.
• Deliver feedback to leadership on service gaps and process improvements.
• Manage and resolve complaints and escalations with professionalism.
• Mentor teammates to promote knowledge sharing and continuous improvement.
• Demonstrate accountability and attention to detail.

Skills

Communication

Active listening

Patience

Customer focus

Problem solving

Education

High school diploma or GED

Job description

Cable One is seeking a Care Specialist to deliver top-notch customer support, manage billing processes, and serve as the primary point of contact for monthly cross-functional meetings in a fast-paced telecom environment.

You will mentor peers, handle tickets and inquiries, participate in training, and help drive process improvements while upholding brand standards and customer-first values.