Insurance Customer Care Rep I - Hybrid/Remote Training

Elevance Health; Indianapolis (IN); Hybrid; USD 21,000 - 26,000; Full time

Job summary

Elevance Health in Indianapolis is seeking a Customer Care Representative I to handle member inquiries by phone and email. The role combines remote work with required in-person training sessions; training includes a 12-week program with start date 10/5/2026.

Hybrid work with on-site training days and after training hours of 8:30 AM–5:00 PM EST or 9:00 AM–5:30 PM EST. The position emphasizes strong communication, empathy, and the ability to multi-task in a fast-paced environment, with a required

Qualifications

• Requires HS diploma or equivalent and experience in an automated customer service environment.
• Prefer call center experience.

Responsibilities

• Responds to customer questions via telephone and written correspondence regarding benefits, provider contracts, eligibility and claims.
• Analyzes problems and provides information/solutions.
• Documents information, activities and changes in the database.
• Maintains positive customer relations and coordinates with various functions to handle requests.
• Researches and analyzes data to address operational challenges and customer service issues.

Skills

Communication skills

Empathy and persistence

Multi-tasking

Digital tools proficiency

Education

HS diploma or equivalent

Tools

PC/CRM systems

Job description

Elevance Health in Indianapolis is seeking a Customer Care Representative I to handle member inquiries by phone and email. The role combines remote work with required in-person training sessions; training includes a 12-week program with start date 10/5/2026.

Hybrid work with on-site training days and after training hours of 8:30 AM–5:00 PM EST or 9:00 AM–5:30 PM EST. The position emphasizes strong communication, empathy, and the ability to multi-task in a fast-paced environment, with a required