Remote Insurance Customer Care Rep I

Elevance Health; Latham (NY); Hybrid; USD 23,000 - 35,000; Full time

Benefits offered by this job

Hybrid work model

In-person training on-site

Job summary

Elevance Health in Latham, NY is hiring a Customer Care Representative I. The role handles questions on benefits, eligibility and claims via phone and written correspondence, with mandatory on-site training for two days before transitioning to virtual work.

The position requires a HS diploma and offers a hybrid schedule with start date 10/5/2026 and specified training hours. Overtime may occur based on business needs.

Qualifications

• Requires a HS diploma or equivalent and previous experience in an automated customer service environment.
• Strong verbal and written communication skills are essential.
• Ability to multi-task and use basic PC tools in a fast-paced setting.

Responsibilities

• Responds to customer questions regarding insurance benefits, provider contracts, eligibility and claims by phone or written correspondence.
• Analyzes problems and provides information and solutions.
• Documents inquiries and outcomes in the database for tracking and analysis.

Skills

Customer service

Verbal communication

Problem solving

Education

HS diploma or equivalent

Tools

CRM software

Database access

Job description

Elevance Health in Latham, NY is hiring a Customer Care Representative I. The role handles questions on benefits, eligibility and claims via phone and written correspondence, with mandatory on-site training for two days before transitioning to virtual work.

The position requires a HS diploma and offers a hybrid schedule with start date 10/5/2026 and specified training hours. Overtime may occur based on business needs.