Remote Customer Care Pro | Fast-Paced Support & Growth

Socket.dev; United States; Remote; USD 22,000 - 32,000; Full time

Job summary

Movado Group, Inc. is seeking a Customer Service Representative for our Call Center. You will answer inbound calls, resolve issues per policy, and route calls to management when needed.

The role requires at least 3 years in a call center, strong communication, and the ability to learn multiple systems while handling several windows. Bilingual/Spanish a plus; Outlook/Office tools experience recommended; OT may be required during peak seasons.

Qualifications

• High level of professionalism.
• Remote experience and fast-paced environment a plus.
• Minimum of 3 years of service-related experience in a call center.
• ACD system experience a plus; including app pairing and/or basic troubleshooting.
• Ability to learn systems and multi-task by navigating multiple windows.
• Excellent written and oral communication skills.
• Basic knowledge of Microsoft Outlook required (Outlook, Word, Excel, OneNote).
• Experience with chat a plus.
• SAP experience a plus.
• Bilingual/Spanish a plus.

Responsibilities

• Provide first-level assessment, support, and resolution of issues.
• Answer inbound calls regarding product orders, parts orders, and repair requests.
• Maintain customer satisfaction ratings per company criteria.
• Handle dispute escalation according to policies.
• Resolve service or billing complaints by exchanges, refunds, or billing adjustments.
• Keep detailed records of interactions and transactions.
• Attend monthly training/department meetings; stay updated on policy changes.
• Must work mandatory overtime during peak seasons.

Skills

Remote experience

Multi-tasking

Customer service

Communication

Bilingual/Spanish a plus

ACD experience

Chat experience a plus

SAP experience a plus

Outlook

Word

Excel

OneNote

App pairing / basic troubleshooting

Tools

ACD system experience

Job description

Movado Group, Inc. is seeking a Customer Service Representative for our Call Center. You will answer inbound calls, resolve issues per policy, and route calls to management when needed.

The role requires at least 3 years in a call center, strong communication, and the ability to learn multiple systems while handling several windows. Bilingual/Spanish a plus; Outlook/Office tools experience recommended; OT may be required during peak seasons.