Remote Call Center Pro - Customer Support & Growth

MCI; South Dakota; On-site; USD 20,664,000 - 26,174,400; Full time

Job summary

MCI is seeking a Full-Time Call Center Representative to deliver outstanding customer support in a remote, home-based role.

You will answer inquiries, resolve issues, document interactions, and meet productivity and quality standards in a flexible work setting.

Ideal candidates are 18+, have a HS diploma, fluent English, strong communication, and able to multitask in a fast-paced environment.

Qualifications

• Must be 18 years or older.
• High school diploma or GED required.
• Fluent in English.
• Strong verbal and written communication skills.
• Excellent problem-solving and active listening abilities. Ability to multitask and work in a fast-paced environment.
• Previous customer service experience is an advantage but not required.

Responsibilities

• Answer inbound and/or make outbound customer calls professionally and courteously.
• Assist customers with questions, account inquiries, and general support.
• Resolve customer concerns while maintaining a positive experience.
• Accurately document customer interactions in company systems.
• Meet productivity, quality, and attendance expectations.
• Follow company policies and established call procedures.
• Maintain confidentiality of customer information.
• Collaborate with team members and supervisors to improve customer satisfaction.

Skills

Fluent English

Verbal and written communication

Active listening

Problem solving

Multitasking

Fast-paced environment

Education

High school diploma or GED

Tools

CRM software

Job description

MCI is seeking a Full-Time Call Center Representative to deliver outstanding customer support in a remote, home-based role.

You will answer inquiries, resolve issues, document interactions, and meet productivity and quality standards in a flexible work setting.

Ideal candidates are 18+, have a HS diploma, fluent English, strong communication, and able to multitask in a fast-paced environment.