Customer Care Specialist - Fast-Paced Support

Movado Group, Inc; New Jersey; On-site; USD 21,025 - 29,945; Full time

Job summary

Movado Group, Inc is seeking a Customer Service Representative based in New Jersey. The role involves providing first-level assessment and support for product orders and customer inquiries.

Candidates should have a minimum of 3 years of service-related experience in a call center. The position offers an hourly rate of $18.50, reflecting the company's commitment to excellent service and customer satisfaction.

Qualifications

• Minimum of 3 years of service-related experience in a call center environment.
• Proven track record of remote experience and fast-paced environment a plus.
• Excellent written and oral communication skills.

Responsibilities

• Provide first-level assessment, support, and resolution of issues.
• Answer inbound calls regarding product orders, parts orders, and repair requests.
• Maintain customer satisfaction ratings based on explicit criteria.

Skills

Customer service proficiency

Professionalism

Bilingual/Spanish

Tools

Automatic Call Distributor (ACD)

Microsoft Outlook

SAP

Job description

Movado Group, Inc is seeking a Customer Service Representative based in New Jersey. The role involves providing first-level assessment and support for product orders and customer inquiries.

Candidates should have a minimum of 3 years of service-related experience in a call center. The position offers an hourly rate of $18.50, reflecting the company's commitment to excellent service and customer satisfaction.