Remote Part-Time Customer Care Specialist | Call Center

Movado Group Inc; New Jersey; Presencial; USD 24.796 - 27.552; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation and benefits package

Descripción de la vacante

Movado Group Inc is seeking a Part-Time Customer Care Representative to support and resolve customer inquiries in a remote setting. Applicants should have a strong background in customer service and experience in a call center environment.

The role involves answering customer calls, resolving service issues, and maintaining detailed records. Candidates must have excellent communication skills and be able to handle disputes. The position offers a competitive hourly wage of $18.50.

Formación

• Minimum of 3 years of service-related experience in a call center environment.
• Proven track record of remote experience and fast-paced environment.
• Excellent written and oral communication skills.

Responsabilidades

• Answer incoming customer calls and solve customer issues.
• Handle dispute escalations and complaints as per policies.
• Maintain customer satisfaction ratings.
• Record inquiries and actions taken for customer interactions.

Conocimientos

Customer Service

Communication skills

Microsoft Outlook

Multi-tasking

Bilingual/Spanish

Herramientas

SAP

ACD systems

Microsoft Word

Microsoft Excel

Microsoft One Note

Descripción del empleo

Movado Group Inc is seeking a Part-Time Customer Care Representative to support and resolve customer inquiries in a remote setting. Applicants should have a strong background in customer service and experience in a call center environment.

The role involves answering customer calls, resolving service issues, and maintaining detailed records. Candidates must have excellent communication skills and be able to handle disputes. The position offers a competitive hourly wage of $18.50.