Customer Care Specialist — Fast-Paced Call Center

Movado Group Inc.; New Jersey; On-site; USD 24,796 - 34,440; Full time

Benefits offered by this job

Competitive compensation

Benefits package

Job summary

Movado Group Inc. in New Jersey is seeking a Customer Service Representative to manage customer inquiries in a dynamic call center environment. This role demands excellent professionalism and communication skills.

The ideal candidate will have a minimum of 3 years in service-related experience and proficiency in Microsoft Outlook, with the ability to multi-task effectively. The position offers a competitive hourly rate of $18.50.

Qualifications

• Minimum of 3 years of service-related experience in a call center environment.
• Ability to learn systems and multi-task while assisting customers.
• Proven track record of remote experience and fast-paced environment.

Responsibilities

• Provide first-level assessment, support, and resolution of issues.
• Handle dispute escalation in accordance with existing policies.
• Maintain customer satisfaction ratings based on company criteria.

Skills

Professionalism

Communication skills

Multi-tasking

SAP experience

Bilingual/Spanish

Tools

Microsoft Outlook

Word

Excel

One Note

Job description

Movado Group Inc. in New Jersey is seeking a Customer Service Representative to manage customer inquiries in a dynamic call center environment. This role demands excellent professionalism and communication skills.

The ideal candidate will have a minimum of 3 years in service-related experience and proficiency in Microsoft Outlook, with the ability to multi-task effectively. The position offers a competitive hourly rate of $18.50.