Part- Time Customer Care Representative

Movado Group, Inc; New Jersey; On-site; USD 21,025 - 29,945; Full time

Job summary

Movado Group, Inc is seeking a Customer Service Representative based in New Jersey. The role involves providing first-level assessment and support for product orders and customer inquiries.

Candidates should have a minimum of 3 years of service-related experience in a call center. The position offers an hourly rate of $18.50, reflecting the company's commitment to excellent service and customer satisfaction.

Qualifications

• Minimum of 3 years of service-related experience in a call center environment.
• Proven track record of remote experience and fast-paced environment a plus.
• Excellent written and oral communication skills.

Responsibilities

• Provide first-level assessment, support, and resolution of issues.
• Answer inbound calls regarding product orders, parts orders, and repair requests.
• Maintain customer satisfaction ratings based on explicit criteria.

Skills

Customer service proficiency

Professionalism

Bilingual/Spanish

Tools

Automatic Call Distributor (ACD)

Microsoft Outlook

SAP

Job description

At Movado Group, we are committed to building the strongest brands in the industry and are passionate about what we do. Our people are fueled by a creative spirit and a drive for excellence that are reflected in every aspect of our business.

Roles And Responsibilities

• Provide first-level assessment, support, and resolution of issues
• Answer inbound calls regarding product orders, parts orders, and repair requests in a fast‑paced environment
• Maintain customer satisfaction ratings based on explicit criteria set forth by the company
• Handle dispute escalation in accordance to existing policies and procedures
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills
• Keep detailed records of customer interactions and transactions, recording inquiries, complaints, and comments, as well as actions taken
• Attend mandatory monthly training/department meetings before/after scheduled work time to stay updated on product or company policy changes
• Must be able to work mandatory OT during peak seasons or as required

Job Requirements

• High level of professionalism
• Proven track record of remote experience and fast-paced environment a plus
• Minimum of 3 years of service‑related experience in a call center environment
• Automatic Call Distributor (ACD) system experience a plus, including app pairing and/or basic troubleshooting
• Must have the ability to learn systems and multi‑task by navigating multiple windows to obtain and update necessary information while assisting customers
• Excellent written and oral communication skills
• Basic knowledge of Microsoft Outlook required
  • Outlook
  • Word
  • Excel
  • One Note
• Experience with chat a plus
• SAP experience a plus
• Bilingual/Spanish a plus

The hourly rate for this position is $18.50 per hour.

Movado Group, Inc. is an equal opportunity employer. It prohibits discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any other legally protected status in accordance with applicable federal, state and local laws.