Remote Customer Care Pro - Fast-Paced Problem Solver

A1 Garage Door Service; United States; On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k)

Paid Time Off

Weekly Pay

Internal promotion opportunities

Job summary

A1 Garage Door Service is looking for a Customer Care Agent to assist customers remotely. Your duties will include managing incoming calls, addressing customer needs, and scheduling service appointments while ensuring customer satisfaction.

The ideal candidate will have strong communication skills and experience in a fast-paced call center environment. Benefits include medical, dental, vision, and 401(k). This position requires flexible hours and a strong internet connection.

Qualifications

• Proven sales and customer support experience, or experience as a Client Service Representative.
• Ability to multitask, prioritize, and manage time effectively.
• Must be able to pass a pre-employment drug test and background check.

Responsibilities

• Manage incoming phone calls and internal transfers.
• Build sustainable relationships and trust with customers.
• Address inquiries about repairs and maintenance.
• Keep accurate records of customer interactions.
• Ensure a positive customer experience.

Skills

Customer support experience

Strong phone handling skills

Active listening

Adaptability to different customers

Typing skills (40wpm)

Tools

Service Titan CRM

Job description

A1 Garage Door Service is looking for a Customer Care Agent to assist customers remotely. Your duties will include managing incoming calls, addressing customer needs, and scheduling service appointments while ensuring customer satisfaction.

The ideal candidate will have strong communication skills and experience in a fast-paced call center environment. Benefits include medical, dental, vision, and 401(k). This position requires flexible hours and a strong internet connection.