Remote Call Center Agent - Customer Care Pro

PerunHR; Pasadena (CA); Remote; USD 35,000 - 45,000; Full time

Job summary

A leading customer service provider is seeking a remote Call Center Agent to deliver exceptional customer service. Responsibilities include answering inquiries, meeting productivity metrics, and maintaining quality satisfaction. Ideal candidates will have strong verbal communication skills, be tech-savvy, and have the ability to work well under stress. Previous experience with Zendesk is a plus. This role offers the flexibility of working from home while requiring a designated distraction-free workspace.

Qualifications

• Exceptional customer service skills required.
• Ability to handle inquiries and maintain quality satisfaction.
• Must be tech-savvy and able to learn quickly.

Responsibilities

• Answer customers' inquiries with exceptional customer service.
• Meet individual productivity metrics in line with department goals.
• Communicate issues to management when necessary.

Skills

Strong verbal and written communication skills

Fast typing speed (at least 50 wpm)

Tech-savvy and a fast learner

Customer-focused

Ability to work under stress to achieve targets

Previous experience with Zendesk

Education

College degree or equivalent

Job description

A leading customer service provider is seeking a remote Call Center Agent to deliver exceptional customer service. Responsibilities include answering inquiries, meeting productivity metrics, and maintaining quality satisfaction. Ideal candidates will have strong verbal communication skills, be tech-savvy, and have the ability to work well under stress. Previous experience with Zendesk is a plus. This role offers the flexibility of working from home while requiring a designated distraction-free workspace.