Remote Inbound Customer Engagement Specialist – Upsell

A1 Garage Door Service; United States; On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k)

Paid Time Off

Weekly pay

Internal promotion opportunities

Company swag

Job summary

A1 Garage Door Service is seeking a Remote Customer Engagement Specialist to act as a liaison and resolve customer issues. Applicants must have strong call-handling skills, customer orientation, and be available for flexible hours. Benefits include medical, dental, vision, 401(k), and paid time off.

The ideal candidate should possess at least 12 months of call-center experience. Strong written and verbal communications are essential, along with the willingness to adapt to various personalities. Join a diverse and inclusive workforce at A1 Garage Door Service!

Qualifications

• Minimum 12 months of call-center experience, upselling preferred.
• Ability to multitask, prioritize, and manage time effectively.
• Willingness to take on additional tasks as needed.

Responsibilities

• Manage large volumes of incoming phone calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Provide accurate, valid, and complete information using the right methods/tools.

Skills

Call-contact handling

Active listening

Customer orientation

Typing speed of 40 wpm or more

Strong written and verbal communication

Job description

A1 Garage Door Service is seeking a Remote Customer Engagement Specialist to act as a liaison and resolve customer issues. Applicants must have strong call-handling skills, customer orientation, and be available for flexible hours. Benefits include medical, dental, vision, 401(k), and paid time off.

The ideal candidate should possess at least 12 months of call-center experience. Strong written and verbal communications are essential, along with the willingness to adapt to various personalities. Join a diverse and inclusive workforce at A1 Garage Door Service!