Remote Customer Care Agent - Problem Solver & Trusted Advisor

A1 Garage Door Service; United States; Remote; USD 36,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, vision

401K

Paid Time Off

Weekly Pay

Internal Promotion opportunities

Company swag

Job summary

A1 Garage Door Service is seeking a remote Customer Care Agent based in the United States. You will act as a liaison, provide product and service information, schedule appointments, and help resolve customer questions with accuracy and empathy.

Ideal candidates have call center experience, strong communication, and problem-solving skills. You will work with the team to ensure a positive customer experience while following company policies and procedures.

Qualifications

• Experience in handling high-volume calls.
• Ability to build relationships with customers.
• Strong written and verbal communication.
• Ability to schedule and manage appointments.
• Detail-oriented and organized.

Responsibilities

• Handle large volumes of incoming calls and transfers.
• Identify customer needs and provide accurate information.
• Schedule service appointments.
• Address billing and invoice inquiries.
• Resolve complaints and de-escalate issues.

Skills

Customer service

Call center experience

Active listening

Communication skills

Problem solving

Tools

Service Titan CRM

Job description

A1 Garage Door Service is seeking a remote Customer Care Agent based in the United States. You will act as a liaison, provide product and service information, schedule appointments, and help resolve customer questions with accuracy and empathy.

Ideal candidates have call center experience, strong communication, and problem-solving skills. You will work with the team to ensure a positive customer experience while following company policies and procedures.