Work From Home - Customer Care Coordinator

Capital One; United States; Remote; USD 39,000 - 48,000; Full time

Job summary

Capital One is seeking a Work From Home Customer Care Coordinator to deliver world-class service for auto servicing customers. You will handle account and payment questions and manage offshore escalation queues, acting as a voice of the company and shaping the customer experience.

This 100% remote role requires a high school diploma, 2+ years of customer service, and familiarity with Google Workspace or Microsoft Office.

Qualifications

• High School Diploma, GED, or equivalent certification.
• At least 2 years of Customer Service or Call Center Experience.
• At least 1 year of experience using Google Suite or Microsoft Office.

Responsibilities

• Provide world-class customer care with empathy and ownership.
• Resolve general account and payment questions and escalations from offshore agents.
• Deliver end-to-end service and support to customers.
• Lead customer interactions to improve overall experience.

Skills

Empathy

Active listening

Customer focus

Problem solving

Education

High School Diploma or GED

Tools

Google Workspace

Microsoft Office

Job description

Work From Home - Customer Care Coordinator

We’re looking for dynamic, energetic people, who are full of ideas, dare to be different and offer our customers world‑class support.

As a Customer Care Coordinator in Auto Servicing, you are the voice of our company and the key to our customers' success.

You'll be the first line of support for general account and payment questions, while also taking on challenging offshore and web‑support escalations. This role is for someone who is ready to be a strong leader and shape the customer experience from the ground up.

Here’s how you’ll make an impact

• Provide world‑class customer care by demonstrating deep empathy
• Champions customer‑first advocacy through active listening, resolving complex issues with end‑to‑end ownership
• Provide exceptional service for general account and payment questions
• Navigate and resolve complex escalations from offshore agents

Ready to grow your career into a customer advocate role

Job Level: Coordinator

Work Schedule: Monday - Friday from 10:00AM - 7:00PM CST

Work from Home Technology Requirements

• Secure home office environment that is free from background noise and distractions
• Reliable private internet connection that is not supplied via cellular data or hotspot is required
• A private network that is password protected where you have ownership or line of site sight to every device on the network
• Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)
• Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
• Associates must maintain a minimum of 100 Mbps download / 10 Mbps upload speed from their internet provider
• To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page
• Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met
• Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology is delivered.
• Capital One reserves the right to modify internet service requirements with sixty (60) days notice.
• Internet Service Provider specs can change by provider and location within the US.
• If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.

Work from Home Location Requirements

• This role is 100% work from home.
• We are unable to consider applicants who do not meet the required Capital One Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories.
• Work from home U.S. based associates are not permitted to work internationally, outside of the continental United States (i.e. Hawaii or U.S. Territories), or California.

Basic Qualifications

• High School Diploma, GED, or equivalent certification
• At least 2 years of Customer Service or Call Center Experience
• At least 1 year of experience using Google Suite or Microsoft office

Preferred Qualifications

• At least 3 years of Customer Service or Call Center experience
• At least 1 year of experience in the Financial Industry

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (e.g. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, and O-1, or any other forms of work authorization that require immigration support from an employer).

The minimum and maximum full‑time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part‑time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Remote (Regardless of Location): $43,680 - $43,680 for Ops Coordinator, Capital One Auto Plano, TX: $43,680 - $43,680 for Ops Coordinator, Capital One Auto Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Learn more at the Capital One Careers website.

Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23‑A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to [e-mail].

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

At Capital One, we’re building a leading information‑based technology company. Still founder‑led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit.