Remote Customer Care Associate — Transportation Support

OnHires; North Carolina; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Full-time W-2

Remote work

Paid training

Flexible schedules

Second/third shifts

24/7 operation

Health insurance

Growth opportunities

Job summary

Global Contact Services is seeking a Customer Care Associate to work remotely from the North Carolina region. Responsibilities include answering inbound calls, assisting with transportation-related needs, and maintaining accurate customer data.

Comprehensive paid training is provided, with multiple full-time schedules and 24/7 call center coverage. No prior call center experience required, but verifiable work history is needed.

Qualifications

• Clear verbal communication skills.
• Ability to provide professional customer service.
• Strong attention to detail and accuracy.

Responsibilities

• Answer inbound customer calls.
• Assist customers with transportation-related needs.
• Provide accurate, friendly, and professional customer service.
• Enter and update customer information using company systems.
• Follow established procedures and quality standards.
• Communicate clearly and respectfully with customers.
• Maintain dependable attendance during training and scheduled shifts.

Skills

Verbal communication

Customer service

Remote work

Attention to detail

Job description

Global Contact Services is seeking a Customer Care Associate to work remotely from the North Carolina region. Responsibilities include answering inbound calls, assisting with transportation-related needs, and maintaining accurate customer data.

Comprehensive paid training is provided, with multiple full-time schedules and 24/7 call center coverage. No prior call center experience required, but verifiable work history is needed.