Remote CTI Customer Success Engineer, EMEA

Team Cymru; United States; Remoto; USD 110.000 - 160.000; Tempo pieno

Descrizione del lavoro

Team Cymru is seeking a Customer Success Engineer to lead the technical post-sales journey for our regional customers across EMEA. You will translate business goals into CTI-driven workflows, deliver workshops, and partner with sales, product, and engineering to maximize value.

You will guide customers through integrating Team Cymru intelligence with security tools, develop adoption playbooks, and help customers meet regulatory obligations while driving measurable ROI.

Competenze

• 4+ years in cybersecurity including CTI-adjacent or security operations roles.
• 3+ years in customer-facing technical roles.
• Experience across multiple EMEA countries with technical and business stakeholders.
• Hands-on experience helping customers adopt, integrate, or operationalize threat intelligence.
• Strong understanding of CTI concepts, including the intelligence lifecycle, priority intelligence requirements, threat actor infrastructure, indicators, enrichment, confidence, relevance, and operationalization.
• Ability to map customer outcomes to practical CTI workflows, playbooks, and measurable success plans.
• Familiarity with MITRE ATT&CK, threat hunting, detection engineering, and security operations.
• Experience integrating or consuming intelligence via SIEM, SOAR, TIP, EDR, APIs, or detection pipelines.
• Knowledge of network protocols and internet infrastructure concepts, including TCP/IP, DNS, HTTP, TLS, and ports.
• Familiarity with customer success platforms and CRM tools, such as Salesforce, Gainsight, or similar systems.
• Fluent English is required

Mansioni

• Own the technical post-sales journey for an EMEA portfolio from onboarding to renewal.
• Translate customer priorities into CTI use cases, workflows, playbooks, and adoption strategies.
• Deliver workshops, enablement sessions, solution demos, and workflow design tailored to customer maturity, remotely and on-site across the region.
• Support the development and evolution of CTI playbooks aligned with regulatory obligations under frameworks such as NIS2 and DORA.

Conoscenze

CTI concepts

Threat hunting

Security operations

Customer-facing tech roles

CTI use cases & workflows

CTI playbooks

Automation scripting (Python/Powerful)

Multilingual/European languages

Communication skills

Formazione

Bachelor’s degree in Computer Science, Information Security, or related field

Cybersecurity certifications such as GCTI, GCIA, CISSP, CREST, Security+

Customer Success / Technical Account Management certifications

Strumenti

SIEM

SOAR

TIP

EDR

APIs integration

CRM tools (Salesforce, Gainsight)

Descrizione del lavoro

Team Cymru is seeking a Customer Success Engineer to lead the technical post-sales journey for our regional customers across EMEA. You will translate business goals into CTI-driven workflows, deliver workshops, and partner with sales, product, and engineering to maximize value.

You will guide customers through integrating Team Cymru intelligence with security tools, develop adoption playbooks, and help customers meet regulatory obligations while driving measurable ROI.