Europe Technical Success Manager

Socket; United States; Remote; USD 110,000 - 160,000; Full time

Job summary

Socket seeks a seasoned technical customer success professional to own post-sale engagements for our European customers. You will be the main technical advisor, guiding onboarding, troubleshooting, and product enablement across CI/CD, IDEs, and internal tooling.

In this role, you’ll articulate customer goals, lead architecture discussions, and drive adoption through workshops and deep-dives, while feeding back insights to product and engineering teams.

Qualifications

• 6+ years in a technical customer-facing role (Solutions Engineer, Technical Account Manager, Support Engineer, or similar)
• 2+ years of experience being the dedicated point of contact for customers with an emphasis on quarterly health checks and success
• Background in application s

Responsibilities

• Own post sales relationship as the main point of contact and technical advisor
• Strategize with AEs on upsells, renewals and expansions
• Build measurable customer success plans
• Lead technical onboarding for new enterprise customers, from initial setup through full integration
• Work with engineering teams to configure Socket across CI/CD systems, build pipelines, IDEs, and internal tooling
• Build repeatable onboarding playbooks, scripts, and automations that reduce time-to-value
• Investigate and resolve integration, configuration, and compatibility issues
• Respond to customer issues in dedicated Slack channels
• Use logs and telemetry to identify root causes and document fixes
• Escalate to Engineering when needed and follow through to resolution
• Run discovery conversations to understand customer goals and use cases
• Translate complex product capabilities into practical, developer-friendly guidance
• Conduct architecture reviews and security posture assessments
• Deliver workshops, office hours, and deep-dives that drive adoption
• Bring technical feedback and field intelligence back to Product and Engineering
• Surface patterns that inform roadmap priorities
• Contribute documentation and internal tooling to scale the Technical Success practice

Skills

Technical Acumen

Customer-facing

Communication

Account Management

Strategic Planning

Job description

Socket seeks a seasoned technical customer success professional to own post-sale engagements for our European customers. You will be the main technical advisor, guiding onboarding, troubleshooting, and product enablement across CI/CD, IDEs, and internal tooling.

In this role, you’ll articulate customer goals, lead architecture discussions, and drive adoption through workshops and deep-dives, while feeding back insights to product and engineering teams.