Remote CSR- NJ Residents Only

AppleOne Employment Services; New Jersey; Remote; USD 25,000 - 26,000; Full time

Benefits offered by this job

Remote work from home

Paid training

Full-time temporary

Job summary

AppleOne Employment Services is seeking Remote Customer Service Representatives for a full-time temporary role supporting inquiries in a structured call center environment. This remote position is open to New Jersey residents and requires dependable professionals who can manage high-volume calls and accurately document information.

You will receive paid training, work from home in a process-driven setting, and assist customers with applications, eligibility, and healthcare coverage questions

Qualifications

• Ability to follow detailed procedures in a remote call center.
• Experience documenting customer information in designated systems.
• Reliable, independent worker with strong communication and teamwork.
• Eligible to work from home in New Jersey and available across 8:00 AM–8:00 PM ET.

Responsibilities

• Answer incoming customer calls with courteous, professional assistance.
• Assist customers with applications, eligibility, and healthcare coverage questions.
• Accurately process and document customer information in systems.
• Follow policies, scripts, and compliance guidelines.
• Escalate complex questions when needed.
• Attend required trainings, meetings, and coaching sessions.

Skills

Customer service

Communication

Reliability

Teamwork

Job description

Job Description

Job Summary

Remote Customer Service Representatives are needed for a full-time temporary opportunity supporting customer inquiries in a structured call center environment. This remote role is open to New Jersey residents only and is ideal for dependable customer service professionals who are comfortable working from home, managing high-volume calls, and accurately documenting customer information.

This position offers paid training, a clear process-driven environment, and the opportunity to support customers with important application, eligibility, and healthcare coverage questions. Candidates who enjoy helping others, following detailed procedures, and working independently in a remote setting may be a strong fit. You will be part of a supportive customer care operation where communication, reliability, teamwork, and professionalism are key to success.

Key Responsibilities

• Answer incoming customer calls and provide courteous, professional assistance.
• Support customers with questions related to applications, eligibility, and healthcare coverage.
• Accurately process, update, and document customer information in designated systems.
• Follow established policies, procedures, scripts, and compliance guidelines.
• Escalate complex questions or issues when additional support is needed.
• Attend required training, meetings, and ongoing coaching sessions.

Compensation and Benefits

• Pay rate is $18.00 per hour for English-speaking representatives.
• Pay rate is $19.00 per hour for English/Spanish bilingual representatives.
• Full-time, temporary position.
• 40 hours per week.
• Remote work-from-home position for New Jersey residents only.
• Full availability required between 8:00 AM and 8:00 PM ET, Monday through Sunday.
• Specific work schedule will be assigned based on business needs.
• Candidates must be available to work any shift within operating hours, including Saturdays and Sundays.
• Training is approximately 3 weeks, Monday through Friday, from 8:00 AM to 4:30 PM ET.
• Candidates must be on camera throughout training and nesting and maintain reliable attendance.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/paytransp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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Company Description

This company offers growth and a great group of people to work with.