WFH CSR (New Jersey Only)

AppleOne Employment Services; Toms River (NJ); Remote; USD 25,000 - 26,000; Part time

Benefits offered by this job

Major medical

Dental

Vision

401k

Sick pay

Job summary

AppleOne Employment Services in New Jersey is seeking a work-from-home Customer Service Representative to support Marketplace consumers on a contract basis. Ideal candidates have strong phone skills, accurate data entry, and a genuine desire to help families navigate health care coverage options.

You will handle inbound calls, assist with applications and enrollment, document interactions in systems, and manage life events while adhering to privacy standards.

Qualifications

• High school diploma or GED required.
• Minimum of 6 months of relevant experience.
• Strong data entry and professional telephone skills.

Responsibilities

• Answer inbound calls from consumers and enrollees while following privacy standards.
• Assist individuals with Marketplace health care coverage applications and enrollments.
• Document inquiries and updates accurately in required systems.
• Process life events, demographic updates, and enrollment changes.
• Coordinate materials requests and translation services as needed.
• Escalate complex issues and participate in trainings.

Skills

Phone skills

Data entry

Customer service

Communication

Organizational skills

Education

High school diploma

Tools

Computers

Phone systems

Headsets

Job description

We are seeking a WFH CSR for a contract/temporary healthcare customer service opportunity supporting Marketplace consumers in New Jersey. This Customer Service Representative role is ideal for someone with strong phone skills, accurate data entry abilities, and a genuine interest in helping individuals and families navigate health care coverage options.

Key Responsibilities

• Answer inbound calls from consumers, prospective enrollees, and authorized representatives while following established performance, privacy, and confidentiality standards.
• Assist individuals and families with Marketplace health care coverage applications, including household details, income information, eligibility determinations, and plan enrollment.
• Document all inquiries, actions, updates, transfers, and resolutions accurately in applicable systems.
• Process life event changes, demographic updates, disenrollment requests, and special enrollment period inquiries.
• Facilitate caller requests for materials by mail, email, or download and coordinate translation services when needed.
• Escalate complex calls or issues to designated team members and participate in meetings and trainings to stay current on programs and systems.

Compensation and Benefits

• Pay rate: $18 to $19 per hour.
• Job type: Contract/Temporary.
• Work arrangement: Work from home, New Jersey only.
• Location: Toms River, NJ.
• For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

Required Qualifications and Skills

• Answer and manage high-volume consumer calls related to Marketplace health care coverage.
• Process health care coverage applications, eligibility information, enrollment requests, and account updates.
• Accurately track, document, and update caller information in required systems.
• Follow call center procedures, privacy guidelines, escalation protocols, and quality standards.
• High school diploma, GED, or equivalent required.
• Minimum of 6 months of relevant experience required.
• Strong data entry skills and professional telephone skills required.
• Customer service or call center experience preferred for success in this role.
• Comfortable using computers, phone systems, and headsets.
• Excellent organizational, interpersonal, written, and verbal communication skills.
• Ability to work effectively in a fast‑paced environment with multiple complex tasks.
• Ability to work both independently and as part of a team.
• Must be able to follow policies, procedures, scripts, privacy requirements, and established call handling standards.

Preferred Qualifications

• Associate degree or higher preferred.
• Previous healthcare, Marketplace, insurance, or benefits support experience is helpful.
• Previous call center experience is preferred.
• Bilingual Spanish skills are a plus.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment‑qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.