WFH Call Center Representative

AppleOne Employment Services; Toms River (NJ); Remote; USD 25,000 - 26,000; Full time

Benefits offered by this job

Remote work from home

Paid training

Must reside in New Jersey

Job summary

AppleOne Employment Services is seeking a fully remote Call Center Representative to support New Jersey residents during healthcare enrollment periods. This role is ideal for a customer-focused professional who enjoys helping people, solving problems, and delivering accurate information in a fast-paced contact center environment.

You will handle inbound and outbound calls, process applications and documents, enter data, and maintain records with accuracy while upholding high service standards

Qualifications

• 1–2 years of customer service or call center experience preferred.
• Must reside and work in New Jersey.
• Own computer, second monitor, webcam and headset required.
• Ability to attend remote training with camera on.
• Strong accuracy and attention to detail in data entry.

Responsibilities

• Assist customers via inbound and outbound calls about healthcare enrollment services.
• Provide accurate information and guidance to New Jersey residents during enrollment periods.
• Process applications, documents and administrative requests per quality standards.
• Enter and maintain customer information in system records.
• Resolve inquiries and account issues professionally and promptly.
• Maintain high service, attendance and quality levels.

Skills

Active listening

Problem solving

Verbal communication

Data entry

Remote work

Job description

We are seeking a WFH Call Center Representative to support New Jersey residents during healthcare enrollment periods. This fully remote Customer Support Representative opportunity is ideal for a customer-focused professional who enjoys helping people, solving problems, and providing accurate information in a fast-paced contact center environment.

Key Responsibilities

• Assist customers through inbound and outbound phone communications related to healthcare enrollment services.
• Provide accurate information, guidance, and support to New Jersey residents during enrollment periods.
• Process applications, supporting documents, and administrative requests according to quality standards.
• Enter, update, and maintain customer information accurately in system records.
• Resolve customer inquiries, account issues, and service questions in a professional and timely manner.
• Maintain strong customer service standards while meeting performance, attendance, and quality expectations.

Compensation and Benefits

• $18.00 per hour for English-only representatives.
• $19.00 per hour for bilingual English/Spanish representatives.
• Contract/temporary opportunity.
• 100% remote work from home.
• Must reside and work in New Jersey.
• Paid training provided.
• Training is fully remote and requires camera-on attendance throughout training and nesting.

Required Qualifications and Skills

• Support healthcare enrollment contact center operations through inbound and outbound customer communication.
• Process applications, documents, data entry updates, and customer account requests.
• Resolve customer service inquiries while maintaining accuracy, professionalism, and quality standards.
• 1 to 2 years of customer service, call center, client support, or administrative support experience preferred.
• Must reside and work in New Jersey.
• Must have your own computer, second monitor, web camera, and headset.
• Ability to attend remote training and nesting with camera on as required.
• Strong verbal communication, active listening, and problem-solving skills.
• Accurate data entry skills and attention to detail when handling applications and customer information.
• Ability to work independently in a remote environment while meeting attendance, productivity, and quality expectations.
• Professional, patient, and customer-focused approach when assisting residents with sensitive or detailed information.

Preferred Qualifications

• Bilingual English/Spanish communication skills.
• Previous healthcare, healthcare enrollment, insurance, benefits, or public service contact center experience.
• Experience handling inbound and outbound calls in a structured call center environment.
• Familiarity with document processing, application review, and customer account updates.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.