Remote CSR II: Transform Healthcare Support

Premera; United States; Remote; USD 39,000 - 58,000; Full time

Benefits offered by this job

Work from home

12-week paid virtual training

Healthcare benefits start day one

Employer matched 401k

Tuition assistance

Pension equity plan

Paid time off

Wellness programs

Job summary

Premera is hiring a FEP Customer Service Representative II to provide inbound/outbound support from home, handling inquiries about claims, benefits, and provider interactions. You will document interactions, escalate where needed, and maintain HIPAA-compliant handling of sensitive information.

The role offers a 40-hour work week, 12-week virtual training with mandatory attendance, and a comprehensive benefits package designed to promote health and well-being, plus 401k matching and tuition

Qualifications

• Requires High School Diploma or GED and 2 years of customer service experience.
• Demonstrated ability to de-escalate conflicts with empathy and respect.
• Proficiency with Microsoft Office Suite and ability to navigate multiple screens and systems.

Responsibilities

• Provide inbound and outbound phone and email customer service with first-call resolution.
• Follow up on issues, document interactions, and route complex inquiries as needed.
• Handle sensitive information in compliance with PPI/HIPAA practices.
• Maintain performance metrics and attendance while delivering reliable support.

Skills

Empathy

Conflict de-escalation

Communication skills

MS Office proficiency

Ability to learn new systems

Education

High School Diploma or GED

Two years college coursework or three years customer service experience

Tools

Microsoft Office Suite

CRM systems

Job description

Premera is hiring a FEP Customer Service Representative II to provide inbound/outbound support from home, handling inquiries about claims, benefits, and provider interactions. You will document interactions, escalate where needed, and maintain HIPAA-compliant handling of sensitive information.

The role offers a 40-hour work week, 12-week virtual training with mandatory attendance, and a comprehensive benefits package designed to promote health and well-being, plus 401k matching and tuition