Remote CSR for Mobility Aids — Weekend Availability

Treantly, LLC; United States; Remote; USD 4,500 - 6,500; Full time

Benefits offered by this job

Maxicare HMO

Remote work

Job summary

Treantly, LLC is seeking a Customer Service Representative to be the first point of contact for customers, providing accurate information about products and services to ensure a positive experience.

You will handle inquiries by phone and email, process rental agreements and sales, coordinate with logistics for delivery, and collaborate with sales and technical teams. This full-time remote role requires weekend availability and adherence to PST business hours.

Qualifications

• Proven experience in customer service or related field.
• Ability to interact positively with a diverse customer base.
• Comfort handling inquiries via phone and email.
• Knowledge of products, services, and pricing is preferred.

Responsibilities

• Handle customer inquiries via phone and email with professionalism and care.
• Provide accurate information about products, rental agreements, services, and pricing.
• Assist customers in selecting mobility aids based on needs.
• Process rental agreements, sales transactions, and service requests efficiently.
• Coordinate with logistics to ensure timely delivery and setup of mobility aids.
• Resolve customer complaints and issues promptly to ensure satisfaction.
• Maintain detailed records of interactions, transactions, and feedback.
• Collaborate with sales and technical teams to improve offerings and service.
• Participate in training to stay updated on products, services, and policies.

Skills

Communication skills

Interpersonal skills

English fluency

Problem solving

Stress management

Education

High school diploma

Customer service certification

Tools

CRM software

MS Office

ERP systems

Job description

Treantly, LLC is seeking a Customer Service Representative to be the first point of contact for customers, providing accurate information about products and services to ensure a positive experience.

You will handle inquiries by phone and email, process rental agreements and sales, coordinate with logistics for delivery, and collaborate with sales and technical teams. This full-time remote role requires weekend availability and adherence to PST business hours.