Remote Benefits CSR — Growth & Training

Automated Health Systems, Inc.; Cumberland (MD); Remote; USD 24,000 - 25,000; Full time

Job summary

Automated Health Systems, Inc. is seeking a Customer Service Representative to assist beneficiaries with information and support regarding benefits. The position is remote, with equipment pickup required at our Elkridge, MD office.

Key duties include delivering accurate information, maintaining quality customer service, and participating in training programs. AHS emphasizes wellness programs, career growth, and a strong, employee-focused culture.

Qualifications

• Minimum 1 year of call center experience.
• Experience in health/human services and Medicaid knowledge preferred.
• High School Diploma or GED required; Associates degree preferred in social or behavioral sciences or related field.
• Bilingual skills a plus.

Responsibilities

• Assist individuals with information and support regarding benefits.
• Provide accurate and consistent information.
• Deliver quality customer service and support.
• Promote employee wellness program.
• Participate in comprehensive ongoing training.
• Contribute to a strong culture with career growth opportunities.

Skills

Call center experience

Bilingual

Education

High School Diploma/GED

Associate's Degree (social/behavioral sciences or related)

Job description

Automated Health Systems, Inc. is seeking a Customer Service Representative to assist beneficiaries with information and support regarding benefits. The position is remote, with equipment pickup required at our Elkridge, MD office.

Key duties include delivering accurate information, maintaining quality customer service, and participating in training programs. AHS emphasizes wellness programs, career growth, and a strong, employee-focused culture.