Remote Call Center Rep NJ

AppleOne Employment Services; Paramus (NJ); Remote; USD 25,000 - 26,000; Full time

Job summary

AppleOne Employment Services seeks remote Call Center Representatives in New Jersey for healthcare open enrollment seasons. English-speaking and bilingual (English/Spanish) candidates are welcome to apply. Training is provided; strong data entry and communication skills are required.

Position requires residing in NJ and willingness to work within specified ET hours, with ability to handle multilingual translation needs and customer inquiries via phone, mail, or download.

Qualifications

• High School Diploma, GED, or equivalent.
• 6 months minimum experience; strong data entry and telephone skills.
• Bilingual Spanish is a plus; ability to work in a fast-paced environment.

Responsibilities

• Answer incoming calls from consumers in accordance with performance standards and privacy policies.
• Respond to all forms of inbound and outbound contacts.
• Document and track inquiries using applicable systems.
• Process new applications for healthcare coverage via phone, including eligibility determinations and enrollment.
• Handle life event changes, demographic updates, unenrollment requests, and special enrollment periods.
• Fulfill caller requests for materials via mail, email, or download.
• Facilitate translation services for non-English speaking callers.
• Escalate calls or issues to designated staff as needed.
• Attend meetings and training sessions; maintain up-to-date knowledge of programs and systems.
• Perform other duties as assigned.

Skills

Data entry

Telephone skills

Bilingual English/Spanish

Communication skills

Education

High School Diploma

Tools

Phone systems

Headsets

Computer literacy

Job description

Immediate need for remote customer call center reps in the state of New Jersey.

Insurance open enrollment season is starting and we are hiring bilingual call center representatives. Candidates must reside and work in the state of NJ. Please review details below and submit your resume for immediate consideration.

Pay Rate:

• $18.00 per hour for English-speaking representatives
• $19.00 per hour for bilingual (English/Spanish) representatives

Training Schedule:

Monday to Friday, 8:00 AM – 4:30 PM Eastern, for 3 weeks

Work Availability Requirements:

• Monday to Friday: 8:00 AM – 8:00 PM EST
• Saturday: 8:00 AM – 5:00 PM EST
• Last two Sundays of Open Enrollment: 8:00 AM – 5:00 PM EST
• Last three days of Open Enrollment: 8:00 AM – 10:00 PM EST
• One week after Open Enrollment ends: 8:00 AM – 8:00 PM EST

Responsibilities:

• Answer incoming calls from consumers, including the general public, prospective enrollees, and those assisting enrollees, in accordance with performance standards and privacy policies
• Respond to all forms of inbound and outbound contacts
• Document and track inquiries using applicable systems
• Process new applications for healthcare coverage via phone, including eligibility determinations and enrollment
• Handle life event changes, demographic updates, unenrollment requests, and special enrollment periods
• Fulfill caller requests for materials via mail, email, or download
• Facilitate translation services for non-English speaking callers
• Escalate calls or issues to designated staff as needed
• Attend meetings and training sessions; maintain up-to-date knowledge of programs and systems
• Perform other duties as assigned

Education Requirements:

• High School Diploma, GED, or equivalent

Background and Experience Requirements:

• Minimum of 6 months of experience
• Strong data entry and telephone skills
• Excellent organizational, interpersonal, written, and verbal communication skills
• Ability to work effectively in a fast-paced environment
• Experience with computers, phone systems, and headsets preferred
• Customer service and call center experience preferred
• Bilingual Spanish is a plus

Background and Experience Requirements:

• Minimum of 6 months of experience
• Strong data entry and telephone skills
• Excellent organizational, interpersonal, written, and verbal communication skills
• Ability to work effectively in a fast-paced environment
• Experience with computers, phone systems, and headsets preferred
• Customer service and call center experience preferred - Bilingual Spanish is a plus

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E‑Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.