Remote CSM — State Implementations & Retention Growth

Level Data; Kalamazoo (MI); Remote; USD 50,000 - 70,000; Part time

Benefits offered by this job

Professional growth opportunities

Collaborative work culture

Flexible work environment

Job summary

An educational technology firm is seeking a Customer Success Manager to drive ongoing project maintenance and relationship management in their State Implementations team. This entry-level role is perfect for individuals passionate about education and data, requiring a Bachelor's degree and skills in customer success metrics. Join a collaborative culture valuing professional growth and flexibility in a fully remote environment. Your work will directly influence educational outcomes and improve trust in data for educational leaders.

Qualifications

• Proven track record of achieving Gross Retention Rate (GRR) and Net Revenue Retention (NRR) targets.
• Experience working with state-level education systems or large-scale data environments.
• Familiarity with SaaS implementation and maintenance processes.

Responsibilities

• Deliver Gross Retention Rate (GRR) and Net Revenue Retention (NRR) impact.
• Demonstrate measurable results in a State Department of Education or similar.
• Proactively support customer needs in a SaaS environment.

Skills

Customer success metrics analysis

Relationship building

Contract management

Data analysis

Education

Bachelor's degree in Education, Data Science, Business, etc.

Job description

An educational technology firm is seeking a Customer Success Manager to drive ongoing project maintenance and relationship management in their State Implementations team. This entry-level role is perfect for individuals passionate about education and data, requiring a Bachelor's degree and skills in customer success metrics. Join a collaborative culture valuing professional growth and flexibility in a fully remote environment. Your work will directly influence educational outcomes and improve trust in data for educational leaders.