Remote Customer Care & Scheduling Specialist

Apollo Plumbing Heating & Air Conditioning; Washington; Remote; USD 36,000 - 52,000; Full time

Job summary

Apollo Plumbing, Heating & Cooling is hiring a Customer Service Representative for a full-time remote role. You will handle inquiries about plumbing, heating, cooling, and maintenance services, schedule visits, and coordinate with field technicians to ensure high-quality service.

The role requires strong communication skills, a customer-centric mindset, and the ability to work independently in a fast-paced environment while upholding our commitment to trust and integrity.

Qualifications

• Strong customer-focused skills with experience in customer service roles.
• Experience with home services, utilities, or related industries preferred.
• Excellent verbal and written communication with active listening and problem-solving abilities.
• Comfort with remote work tools and CRM/ticketing systems.

Responsibilities

• Handle inbound and outbound customer communications via phone, email, and online channels.
• Provide timely, accurate information about services and appointments.
• Schedule and confirm service visits and document interactions in company systems.
• Coordinate with field technicians and internal teams to resolve customer concerns.
• Maintain a positive, consistent customer experience aligned with Apollo’s mission and values.

Skills

Customer Service

Customer Support

Customer Experience

Education

High school diploma or equivalent

Tools

CRM systems

Ticketing systems

Job description

Apollo Plumbing, Heating & Cooling is hiring a Customer Service Representative for a full-time remote role. You will handle inquiries about plumbing, heating, cooling, and maintenance services, schedule visits, and coordinate with field technicians to ensure high-quality service.

The role requires strong communication skills, a customer-centric mindset, and the ability to work independently in a fast-paced environment while upholding our commitment to trust and integrity.