Customer Experience Pro — HVAC Scheduling & Support

John C. Cassidy AC and Plumbing; Town of Florida (NY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Year-round work

Health, vision, dental

401(k) matching

Paid time off

Supportive work environment

Job summary

John C. Cassidy Air Conditioning & Plumbing in New York seeks a Customer Experience Specialist to be the first contact for residential and commercial customers, coordinating scheduling, pricing, and service delivery.

You will support the customer lifecycle and strive for high satisfaction across HVAC services and installations. The role emphasizes strong communication, multitasking, and a sales-focused mindset to convert inquiries and drive outbound calls, with comprehensive benefits and

Qualifications

• Experience in customer service or call center preferred.
• HVAC or home services experience is a plus (training provided).
• Proven inbound and outbound sales skills.
• Strong communication and multitasking skills.
• Comfortable with phones, computers, and scheduling software.
• Reliable, punctual, and customer-focused.

Responsibilities

• Answer inbound/outbound calls, texts, and emails from customers.
• Schedule HVAC service, maintenance, and installation appointments.
• Coordinate scheduling details with technicians and dispatch.
• Provide accurate information regarding services, pricing, and availability.
• Handle customer questions and concerns with professionalism.
• Conduct post-service follow-ups to ensure customer satisfaction.
• Maintain accurate records in CRM and scheduling systems.
• Process payments and invoices as needed.
• Focus on customer lifecycle and experience.
• Apply strong sales acumen to convert inbound leads and drive outbound sales calls.
• Achieve established monthly sales targets.

Skills

Customer service

Call center experience

Sales skills

Strong communication

Multitasking

Scheduling software

Tools

CRM software

Scheduling software

Job description

John C. Cassidy Air Conditioning & Plumbing in New York seeks a Customer Experience Specialist to be the first contact for residential and commercial customers, coordinating scheduling, pricing, and service delivery.

You will support the customer lifecycle and strive for high satisfaction across HVAC services and installations. The role emphasizes strong communication, multitasking, and a sales-focused mindset to convert inquiries and drive outbound calls, with comprehensive benefits and