K-12 EdTech CSM - Remote, Unlimited PTO

Securly; United States; On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Competitive Compensation

Comprehensive healthcare

Parental Leave

Unlimited PTO

Professional Development stipend

Remote-First Culture

Job summary

Securly is seeking a Customer Success Manager to manage a portfolio of mid-market K-12 districts in the United States. This role entails driving customer engagement, ensuring product adoption, and contributing to renewals in a remote-first culture. Ideal candidates should have 3+ years in a similar role, adept in using Salesforce and customer success platforms. The position offers competitive compensation and benefits, such as unlimited PTO and a remote work model.

Qualifications

• 3+ years of experience in a Customer Success role, preferably in EdTech.
• Proven track record of managing a portfolio and driving retention.
• Experience delivering onboarding or adoption programs.

Responsibilities

• Manage a portfolio of school districts across onboarding, adoption, and renewal.
• Drive product adoption using data and structured success plans.
• Lead customer conversations translating usage into recommendations.
• Identify risks early and execute playbooks to improve retention.
• Collaborate with Sales, Support, and Product teams.

Skills

Customer engagement

SaaS or software experience

Data analysis

Cross-functional collaboration

Tools

Salesforce

Gainsight

Vitally

Job description

Securly is seeking a Customer Success Manager to manage a portfolio of mid-market K-12 districts in the United States. This role entails driving customer engagement, ensuring product adoption, and contributing to renewals in a remote-first culture. Ideal candidates should have 3+ years in a similar role, adept in using Salesforce and customer success platforms. The position offers competitive compensation and benefits, such as unlimited PTO and a remote work model.