Remote CS Strategy & Analytics Lead

Edmentum; Oregon; Híbrido; USD 110.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

401(k) matching

Time away program

Volunteer time away

Winter office closure

Descripción de la vacante

Edmentum is a remote-first educator-focused company delivering tech-enabled learning solutions. We seek a BI/data analytics professional to design dashboards, model health scores, and surface renewal insights across CRM and CS platforms.

You will partner with Revenue Operations, Finance, and Data Ops to ensure data quality and consistent reporting. This role requires 3+ years in BI or CX operations, strong Excel/SQL skills, and experience with Salesforce, Tableau, or Power BI.

Formación

• Experience in BI, data analytics, or CX operations.
• Proficiency in Excel, SQL, and data modeling.
• Experience building dashboards in Tableau or Power BI.
• Salesforce for CRM reporting and data management.
• Familiarity with Planhat or Gainsight preferred.
• Knowledge of predictive analytics, health scoring, or retention modeling preferred.
• Ability to translate data into clear executive-level insights.
• Attention to data accuracy, reconciliation, and documentation.

Responsabilidades

• Design and maintain dashboards, reports, and a CS metric dictionary for leadership visibility into customer health across CRM/CS platforms.
• Build renewal risk reporting frameworks, including longitudinal risk tracking, to surface at-risk customers before churn.
• Develop and refine customer health score models and provide data-driven recommendations to CS leadership.
• Analyze implementation and adoption data across accounts, correlating with health scores and renewal rates to inform CS strategy and product decisions.
• Identify leading indicators of churn risk and deliver clear guidance for CS teams.
• Own executive-level reporting for key customer segments and renewal cohorts with data integrity and narrative.
• Partner with Revenue Ops, Finance, and Data Ops to align reporting definitions and improve upstream data quality.

Conocimientos

Excel

SQL

Data modeling

Dashboard design

Analytical thinking

Executive communication

Cross-functional teamwork

Herramientas

Salesforce

Tableau

Power BI

Planhat

Gainsight

Descripción del empleo

Edmentum is a remote-first educator-focused company delivering tech-enabled learning solutions. We seek a BI/data analytics professional to design dashboards, model health scores, and surface renewal insights across CRM and CS platforms.

You will partner with Revenue Operations, Finance, and Data Ops to ensure data quality and consistent reporting. This role requires 3+ years in BI or CX operations, strong Excel/SQL skills, and experience with Salesforce, Tableau, or Power BI.