Remote-First CS Ops & Analytics Leader

Edmentum; United States; Remote; USD 120,000 - 170,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company matching

Time Away Program

10 paid holidays

2 floating holidays

1 wellness day

Job summary

Edmentum is a remote-first company focused on tech-enabled learning solutions for educators and students. We seek a Senior Customer Success Operations leader to drive the operational and analytical engine powering our CS organization.

You will own processes, metrics, and systems that scale customer success across the lifecycle, partnering with Sales, Product, Marketing, and Finance to influence retention and adoption strategies.

Qualifications

• Deep experience in Customer Success Operations or Revenue Operations.
• Ability to turn complex data into actionable insights.
• Advanced experience with Salesforce and Planhat preferred.
• Adept at architecting scalable workflows, playbooks, and processes.
• Strong communicator capable of influencing stakeholders across functions.
• Thrives balancing structure with innovation and ambiguity.
• Proven program and project management skills.
• History of building high-performing teams or leadership readiness.

Responsibilities

• Lead development and optimization of CS processes across the customer lifecycle.
• Own CS performance metrics, dashboards, and forecasting models.
• Manage CS systems and tooling for integration and data quality.
• Provide data-driven recommendations to improve retention, adoption, and engagement.
• Partner with CS, Sales, Product, Marketing, and Finance to align on priorities and insights.
• Lead change-management initiatives for new tools and workflows.
• Serve as a strategic partner to leadership by surfacing business-driving insights.

Skills

Customer Success Ops

Revenue Ops

Data storytelling

Salesforce

Planhat

Workflow design

Stakeholder influence

Change management

Project management

Cross-functional collaboration

Tools

Salesforce

Planhat

Job description

Edmentum is a remote-first company focused on tech-enabled learning solutions for educators and students. We seek a Senior Customer Success Operations leader to drive the operational and analytical engine powering our CS organization.

You will own processes, metrics, and systems that scale customer success across the lifecycle, partnering with Sales, Product, Marketing, and Finance to influence retention and adoption strategies.