Remote CS Strategy & Analytics Analyst

Edmentum; United States; Remote; USD 110,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Time away program

Remote-first

Job summary

Edmentum is seeking a CS Strategy & Operations Analytics professional to turn data into strategic insights that improve customer retention and expansion. You’ll build reporting infrastructure, predictive models, and health analytics used by CS leaders and the Board to guide decisions.

This remote-first role requires 3+ years BI experience, strong Excel/SQL, and Salesforce expertise, with cross-functional collaboration and a drive for data accuracy.

Qualifications

• 3+ years in BI, data analytics, or CX operations.
• Proficient in Excel, SQL; experience building scalable dashboards in Tableau/Power BI.
• Hands-on Salesforce experience for CRM reporting.
• Strong analytical communication to executives.

Responsibilities

• Design and maintain scalable dashboards and a CS metric dictionary.
• Build renewal risk reporting frameworks to surface at-risk customers.
• Develop health score models and assess their impact on renewal forecasting.
• Analyze implementation/adoption data and link to health scores.
• Identify churn indicators and provide actionable guidance.
• Own executive-level reporting for customer segments and renewal cohorts.
• Collaborate with Revenue Ops, Finance, and Data Ops to align definitions and data quality.

Skills

BI & Analytics

Excel & SQL

Tableau/Power BI

Salesforce experience

Tools

Salesforce

Job description

Edmentum is seeking a CS Strategy & Operations Analytics professional to turn data into strategic insights that improve customer retention and expansion. You’ll build reporting infrastructure, predictive models, and health analytics used by CS leaders and the Board to guide decisions.

This remote-first role requires 3+ years BI experience, strong Excel/SQL, and Salesforce expertise, with cross-functional collaboration and a drive for data accuracy.