Senior Manager, Customer Success Operations & Analytics

Edmentum; United States; Remote; USD 120,000 - 170,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company matching

Time Away Program

10 paid holidays

2 floating holidays

1 wellness day

Job summary

Edmentum is a remote-first company focused on tech-enabled learning solutions for educators and students. We seek a Senior Customer Success Operations leader to drive the operational and analytical engine powering our CS organization.

You will own processes, metrics, and systems that scale customer success across the lifecycle, partnering with Sales, Product, Marketing, and Finance to influence retention and adoption strategies.

Qualifications

• Deep experience in Customer Success Operations or Revenue Operations.
• Ability to turn complex data into actionable insights.
• Advanced experience with Salesforce and Planhat preferred.
• Adept at architecting scalable workflows, playbooks, and processes.
• Strong communicator capable of influencing stakeholders across functions.
• Thrives balancing structure with innovation and ambiguity.
• Proven program and project management skills.
• History of building high-performing teams or leadership readiness.

Responsibilities

• Lead development and optimization of CS processes across the customer lifecycle.
• Own CS performance metrics, dashboards, and forecasting models.
• Manage CS systems and tooling for integration and data quality.
• Provide data-driven recommendations to improve retention, adoption, and engagement.
• Partner with CS, Sales, Product, Marketing, and Finance to align on priorities and insights.
• Lead change-management initiatives for new tools and workflows.
• Serve as a strategic partner to leadership by surfacing business-driving insights.

Skills

Customer Success Ops

Revenue Ops

Data storytelling

Salesforce

Planhat

Workflow design

Stakeholder influence

Change management

Project management

Cross-functional collaboration

Tools

Salesforce

Planhat

Job description

WHO WE ARE

Edmentum is a dynamic educator and student-focused company dedicated to tech-enabled learning solutions. Our goal is to ensure that all students have access to flexible learning environments and educators have the tools they need to support their students. We are on a mission to create innovative, proven learning technology, partnering with educators to ignite student potential. We are a Remote First organization with a strong commitment to excellence, innovation, and customer satisfaction.

What You'll Do

You will shape the operational and analytical engine that powers Edmentum's Customer Success organization. This role blends systems expertise, data insight, and strategic partnership to enable teams to deliver exceptional customer outcomes at scale.

In this role you will:

• Lead development and optimization of Customer Success processes across the customer lifecycle.
• Own CS performance metrics, reporting, dashboards, and forecasting models.
• Manage Customer Success systems and tooling to ensure integration, data quality, and operational efficiency.
• Provide data‑driven recommendations that influence customer retention, adoption, and engagement strategies.
• Partner with Customer Success, Sales, Product, Marketing, and Finance to align on priorities and insights.
• Lead change‑management initiatives introducing new tools, workflows, and reporting frameworks.
• Serve as a strategic thought partner to leadership by surfacing insights that drive business decisions.

Who You Are

• You have deep experience in Customer Success Operations or Revenue Operations.
• You are skilled at turning complex data into meaningful, actionable insights.
• You have advanced experience with Salesforce and preferably Planhat.
• You are adept at architecting scalable workflows, playbooks, and operational processes.
• You are a strong communicator who can influence stakeholders across functions.
• You thrive in environments that require balancing structure with innovation.
• You are comfortable leading change, driving adoption, and navigating ambiguity.
• You bring strong program and project management skills.
• You have a record of building high‑performing teams or demonstrating leadership readiness.
• You work effectively in fast‑paced, cross‑functional environments.
• You support inclusive teamwork and model collaborative leadership.
• You are willing to take on evolving responsibilities based on business needs.

Job Application Deadline: February 25, 2026

At Edmentum, we are committed to pay transparency. The salary range provided reflects market research, the responsibilities of the role, and alignment with our compensation principles. Actual compensation will be determined based on multiple factors, including, but not limited to, relevant experience and skill sets. All compensation decisions are individualized and based on the specific circumstances of each candidate.

We also offer a comprehensive benefits package to support your overall well-being and work-life balance. This includes medical, dental, and vision insurance with various plan options, a 401(k) retirement plan with company matching, and a flexible Time Away Program along with 10 paid holidays, 2 floating holidays, 1 wellness day, and a winter office closure at the end of December. Additionally, we provide resources to promote wellness, ensuring you have the support you need both professionally and personally. Our goal is to provide a benefits package that helps you thrive in all aspects of life.

Edmentum is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, ancestry, sex, age, disability, status as a disabled, recently separated, Armed Forces service medal or other protected veteran ("covered veteran"), marital status, status regarding public assistance, sexual orientation or any other characteristic protected by applicable federal, state or local laws.

We are dedicated to meeting the needs of individuals with disabilities and to creating an environment that supports our employees' physical and mental health. If you are a qualified individual with a disability or a covered veteran and need a reasonable accommodation to complete any part of the application process, please contact [e-mail].

As part of our hiring process, we may use AI-powered tools to support our HR team in reviewing, screening, and managing applications. These tools aim to improve efficiency, consistency, and fairness, but final decisions are made by our people. Applicants' personal information (e.g., resume, cover letter, qualifications, and application responses) may be processed by third‑party AI tools for tasks like resume parsing, skills matching, candidate ranking, and interview scheduling.

Edmentum's notice regarding the collection of personal information from interested candidates is available here