Remote Crypto Customer Care Specialist

Binance; United States; À distance; USD 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

Remote-first

Work-from-home

Résumé du poste

Binance is seeking a customer service professional for a remote-first role. You will manage high volume live chat and other channels, delivering accurate information and adhering to procedures. You will liaise with cross‑functional teams to document requests and resolve complaints, while engaging customers with proactive support.

The role emphasizes customer satisfaction, working across shifts, and a strong commitment to the crypto industry within a global, remote-friendly environment.

Qualifications

• Minimum 1 year experience in customer service.
• Fluency in Korean and advanced English is required.
• Cross-functional support experience is a plus.
• Ability to work under pressure and deliver quality support.

Responsabilités

• Handle high volume live chat and other online tools.
• Provide accurate, valid and comprehensive information.
• Follow communication procedures, guidelines, and policies.
• Support other business units with customer liaison and document requests.
• Manage complaints and provide timely solutions with follow-up.
• Engage customers with proactive and helpful assistance.

Connaissances

Customer service

Korean & English fluency

Description du poste

Binance is seeking a customer service professional for a remote-first role. You will manage high volume live chat and other channels, delivering accurate information and adhering to procedures. You will liaise with cross‑functional teams to document requests and resolve complaints, while engaging customers with proactive support.

The role emphasizes customer satisfaction, working across shifts, and a strong commitment to the crypto industry within a global, remote-friendly environment.