Remote-First Crypto Support Specialist II

Coinbase, Inc.; United States; Hybrid; USD 40,000 - 60,000; Full time

Job summary

Coinbase, Inc. is seeking a Customer Service Agent II to join a high-performing team focused on delivering an excellent customer experience across phone, messaging, and email channels.

The role emphasizes empathy, issue resolution, and ownership, with a mission to support customers globally. Shift and weekend work are required, and prior experience in crypto or financial services is preferred.

Qualifications

• 2-3 years of relevant experience in customer support and/or financial services, crypto, technology.
• Experience with different channels of support, including voice, messaging, and email.
• Phenomenal communication skills to operate globally across multiple departments and stakeholders.
• Willing to work from an office at Hyderabad, India.

Responsibilities

• Provide support for Coinbase customers across multiple channels (phone, messaging & email) by investigating, troubleshooting and resolving issues.
• Use all available resources to ensure high standards and efficiency.
• Be a trusted advisor, listen and empathize so the customer feels valued and heard.
• Take ownership and diagnose root causes to resolve issues on first contact, logging defects if needed.
• Seek opportunities to add value for customers through education and proactive communication.
• Set a high bar for the team through example and performance.

Skills

Customer service

Multichannel support

English proficiency

Communication skills

Tools

Google Apps

JIRA

Salesforce Service Cloud

Amazon Connect

Job description

Coinbase, Inc. is seeking a Customer Service Agent II to join a high-performing team focused on delivering an excellent customer experience across phone, messaging, and email channels.

The role emphasizes empathy, issue resolution, and ownership, with a mission to support customers globally. Shift and weekend work are required, and prior experience in crypto or financial services is preferred.