New Customer Experience Representative (Arabic & English) (Fully Remote)

Binance; United States; Remote; USD 38,000 - 58,000; Full time

Benefits offered by this job

Remote-first

Competitive salary

Career growth

Job summary

Binance is seeking a Customer Service representative to handle high volume tickets and live chat for a global crypto exchange. You will deliver accurate information, document requests, and work cross-functionally to ensure swift resolutions.

This remote-first role requires Arabic and English fluency, at least one year of customer service experience, and strong communication skills. Binance offers a competitive salary, remote-friendly culture, and clear pathways for career growth.

Qualifications

• Minimum 1 year customer service experience.
• Fluency in Arabic and advanced English; strong communication skills.
• Ability to document requests and follow up to resolution.

Responsibilities

• Handle high volume live chat and other online tools with empathy and precision.
• Document customer requests, support other business units, and follow up to secure resolution.
• Deliver exceptional support via ticketing and live chat for Binance's global platform.

Skills

Customer service

Communication

Problem-solving

Empathy

Live chat

Education

High school diploma or equivalent

Tools

Ticketing system

Live chat software

Job description

• Join Binance's Customer Service team to deliver exceptional support via ticketing and live chat.
• Ensure fast response times and accurate information for a global cryptocurrency exchange platform.

Responsibilities:

• Handle high volume live chat and other online tools with empathy and precision.
• Document customer requests, support other business units, and follow up to secure resolution.

Requirements:

• Minimum 1 year customer service experience, preferably in finance or E-commerce.
• Fluency in Arabic and advanced English; strong communication and problem-solving skills.

Why Join Binance:

• Shape the future of finance in a fast-paced, innovative environment.
• Enjoy remote-first work, competitive salary, and opportunities for career growth.

Binance

Binance is a leading global blockchain ecosystem and the world's largest cryptocurrency exchange by trading volume and registered users. The company is trusted by 300+ million people across 100+ countries and fosters a remote-first, results-driven culture with opportunities for career growth.