Remote Crypto Customer Support Specialist (Korean/English)

Binance; United States; Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

Remote-first

Work-from-home arrangement

Job summary

Binance is seeking a Customer Service professional to support our global crypto exchange. You will handle high-volume live chat, provide accurate information, and document customer requests while upholding service standards.

The role requires 1+ year in customer service, fluent Korean and advanced English, and a proactive, honest, team-oriented mindset. Remote-first with regional shifts and growth opportunities.

Qualifications

• Minimum 1 year in customer service, preferably in finance or E-commerce.
• Fluency in Korean and advanced English to coordinate with partners and stakeholders.
• Previous cross-functional support experience is advantageous.
• High level of honesty and integrity; proactive and meticulous; team oriented.

Responsibilities

• Handle high volume live chat and other online tools.
• Provide accurate, valid and comprehensive information.
• Follow communication procedures, guidelines, and policies.
• Support other business units with customer liaison and document requests.
• Manage complaints, provide proper solutions within time limits; follow up for resolution.
• Go the extra mile to engage customers.

Skills

Customer service

Communication

Teamwork

Honesty and integrity

Attention to detail

Work under pressure

Tools

Ticketing systems

Live chat

Job description

Binance is seeking a Customer Service professional to support our global crypto exchange. You will handle high-volume live chat, provide accurate information, and document customer requests while upholding service standards.

The role requires 1+ year in customer service, fluent Korean and advanced English, and a proactive, honest, team-oriented mindset. Remote-first with regional shifts and growth opportunities.