Remote Cross-Functional Strategic Initiatives Lead

Ladders; United States; Remote; USD 100,000 - 110,000; Full time

Benefits offered by this job

Bonus plans

Medical benefits

401K with match

Paid holidays

Paid time off

Stock purchase plan

Parental leave

Job summary

Ladders is seeking a Strategic Initiatives Project Manager for a remote US-based position. You will drive cross-functional project management for business operations initiatives, ensuring priorities are aligned and risks are surfaced early in a fast-paced technology environment.

You will partner with customer support and operations, design performance dashboards with Tableau or similar tools, and provide leadership with weekly updates and actionable insights to improve delivery and operations.

Qualifications

• Bachelor's or Master's degree preferred.
• 3 to 5 years of project management or business operations experience in a tech environment.
• Hands-on experience with customer support and operational escalations.
• Knowledge of mobile video and mission-critical communications.
• Proficiency in project management and CRM tools like Jira and Salesforce.
• Experience managing go-to-market rollouts and technical implementations.
• Strong analytical skills for data-driven decision-making.

Responsibilities

• Lead cross-functional project management for business operations initiatives.
• Partner with customer support teams to resolve operational issues.
• Design and maintain performance dashboards using Tableau or similar tools.
• Provide weekly updates and risk assessments to leadership.
• Drive continuous improvement for mobile and fixed video deployments.
• Collaborate on go-to-market strategies for product launches.
• Analyze workflows to identify and eliminate bottlenecks.

Skills

Cross-functional collaboration

Data-driven decision-making

Analytical skills

Project management

Communication

Education

Bachelor's or Master's degree preferred

Tools

Jira

Salesforce

Tableau

Job description

Ladders is seeking a Strategic Initiatives Project Manager for a remote US-based position. You will drive cross-functional project management for business operations initiatives, ensuring priorities are aligned and risks are surfaced early in a fast-paced technology environment.

You will partner with customer support and operations, design performance dashboards with Tableau or similar tools, and provide leadership with weekly updates and actionable insights to improve delivery and operations.