Remote CRM Strategy & Initiatives Lead

Ingersoll-Rand; Quincy (IL); Remote; USD 95,000 - 120,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) with company match

Paid time off

Employee stock program

Job summary

Ingersoll Rand is seeking a CRM Business Initiative Leader to own and evolve CRM-enabled capabilities across Sales, Service, and Commercial Excellence. The role emphasizes business outcomes, value realization, and data-driven decision-making, with readiness for AI-enabled workflows and emerging digital experiences.

The ideal candidate will partner with stakeholders to define scope, measure success, and drive adoption while ensuring scalable, standardized processes that deliver measurable value

Qualifications

• Bachelor’s degree in Business, Engineering, Information Systems, Analytics, or related field.
• 3+ years of experience in CRM, Commercial Excellence, Sales Operations, Product Management, Consulting, or similar roles.
• Strong business capability ownership and value focus.
• Ability to translate business needs into scalable, data-driven processes.

Responsibilities

• Own and evolve CRM-enabled business capabilities across Sales, Service, and Commercial Excellence.
• Act as the primary business owner and subject matter expert.
• Define future-state capabilities aligned with business strategy and customer needs.
• Continuously assess performance, adoption, and data quality.
• Drive standardization, scalability, and continuous improvement.
• Ensure readiness for AI-enabled and automated workflows.
• Partner with business leaders to identify opportunities to improve performance, efficiency, and customer experience.
• Build business cases and define expected outcomes and success metrics.
• Prioritize initiatives based on value, impact, and feasibility.
• Lead initiatives from ideation through adoption and value realization.
• Define scope, objectives, priorities, and success criteria.

Skills

CRM experience

Stakeholder management

Analytical skills

Data-driven decision making

Cross-functional collaboration

Education

Bachelor’s degree in Business, Engineering, Information Systems, Analytics, or related field

Tools

CRM analytics

Dashboards

Job description

Ingersoll Rand is seeking a CRM Business Initiative Leader to own and evolve CRM-enabled capabilities across Sales, Service, and Commercial Excellence. The role emphasizes business outcomes, value realization, and data-driven decision-making, with readiness for AI-enabled workflows and emerging digital experiences.

The ideal candidate will partner with stakeholders to define scope, measure success, and drive adoption while ensuring scalable, standardized processes that deliver measurable value