CRM Business Initiative Lead

Ingersoll-Rand; Quincy (IL); Remote; USD 95,000 - 120,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) with company match

Paid time off

Employee stock program

Job summary

Ingersoll Rand is seeking a CRM Business Initiative Leader to own and evolve CRM-enabled capabilities across Sales, Service, and Commercial Excellence. The role emphasizes business outcomes, value realization, and data-driven decision-making, with readiness for AI-enabled workflows and emerging digital experiences.

The ideal candidate will partner with stakeholders to define scope, measure success, and drive adoption while ensuring scalable, standardized processes that deliver measurable value

Qualifications

• Bachelor’s degree in Business, Engineering, Information Systems, Analytics, or related field.
• 3+ years of experience in CRM, Commercial Excellence, Sales Operations, Product Management, Consulting, or similar roles.
• Strong business capability ownership and value focus.
• Ability to translate business needs into scalable, data-driven processes.

Responsibilities

• Own and evolve CRM-enabled business capabilities across Sales, Service, and Commercial Excellence.
• Act as the primary business owner and subject matter expert.
• Define future-state capabilities aligned with business strategy and customer needs.
• Continuously assess performance, adoption, and data quality.
• Drive standardization, scalability, and continuous improvement.
• Ensure readiness for AI-enabled and automated workflows.
• Partner with business leaders to identify opportunities to improve performance, efficiency, and customer experience.
• Build business cases and define expected outcomes and success metrics.
• Prioritize initiatives based on value, impact, and feasibility.
• Lead initiatives from ideation through adoption and value realization.
• Define scope, objectives, priorities, and success criteria.

Skills

CRM experience

Stakeholder management

Analytical skills

Data-driven decision making

Cross-functional collaboration

Education

Bachelor’s degree in Business, Engineering, Information Systems, Analytics, or related field

Tools

CRM analytics

Dashboards

Job description

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job Title

CRM Business Initiative Leader

Location

Remote - US

About Us

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies - from compressors to precision handling of liquids, gasses, and powers - to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we’re driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.

Job Overview

We are looking for a highly business-driven CRM Business Initiative Lead to own and evolve key CRM-enabled business capabilities across Sales, Service, Customer Experience, and Commercial Excellence. This role is accountable for defining and driving business capabilities that deliver measurable value, ensuring CRM processes are effective, scalable, standardized, and data-driven. The CRM Business Initiative Lead acts as the business owner of assigned capabilities—partnering closely with stakeholders to shape future-state processes, prioritize initiatives, and ensure sustainable adoption and value realization. This is not a coordination or delivery role. It is a business leadership position focused on outcomes, continuous improvement, and enabling capabilities that are ready to leverage AI, automation, and emerging digital experiences.

Responsibilities

• Own and evolve CRM-enabled business capabilities across Sales, Service, and Commercial Excellence.
• Act as the primary business owner and subject matter expert.
• Define future-state capabilities aligned with business strategy and customer needs.
• Continuously assess performance, adoption, and data quality.
• Drive standardization, scalability, and continuous improvement.
• Ensure readiness for AI-enabled and automated workflows.
• Partner with business leaders to identify opportunities to improve performance, efficiency, and customer experience.
• Build business cases and define expected outcomes and success metrics.
• Prioritize initiatives based on value, impact, and feasibility.
• Lead initiatives from ideation through adoption and value realization.
• Define scope, objectives, priorities, and success criteria.
• Align stakeholders and manage business dependencies and risks.
• Partner with CRM IT and delivery teams to ensure successful implementation.
• Participate in governance forums and business reviews.
• Define KPIs and performance frameworks for assigned capabilities.
• Leverage CRM analytics, funnel metrics, and dashboards to support decision-making.
• Analyze business performance, adoption, and customer outcomes.
• Translate insights into actionable improvements.
• Communicate performance and value realization to leadership.
• dentify opportunities to enhance capabilities through AI, Copilots, automation, and emerging technologies.
• Partner with AI Enablement and technical teams to align business needs and solutions.
• Ensure AI-enabled capabilities meet business goals, governance standards, and user needs.
• Support adoption and value realization of new digital capabilities.

Requirements

• Bachelor’s degree in Business, Engineering, Information Systems, Analytics, or related field.
• 3+ years of experience in CRM, Commercial Excellence, Sales Operations, Product Management, Consulting, or similar roles.

Core Competencies

• Strong business capability owner with a focus on outcomes and value
• Able to translate business needs into scalable, data-driven processes
• Analytical and data-driven in decision-making
• Effective at influencing across business and technology teams
• Focused on adoption, performance, and continuous improvement
• Able to evolve capabilities to leverage AI, automation, and future interaction models

Preferences

• Strong understanding of CRM processes and customer lifecycle management.
• Proven experience owning business processes or capabilities.
• Experience leading cross-functional initiatives in complex environments.
• Strong analytical skills with experience using KPIs and dashboards.
• Experience working with technology and digital solutions teams.
• Strong stakeholder management and communication skills.
• Ability to combine strategic thinking with hands‑on execution.

Travel & Work Arrangements/Requirements

This position will be remote within the United States. Minimal anticipated travel (team trainings/events).

Pay Range

The pay range for this role is $95,000 - $120,000, excluding incentive opportunities. The pay range takes into account a wide range of factors that are considered in making compensation decisions including, but not limited to, skills; experience and training; licensure and certifications; and geographic location. Hired applicant will be eligible to receive (discretionary/nondiscretionary) annual bonuses and incentive compensation.

What We Offer

At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment - as well as for our individual well‑being. Our comprehensive benefits package is designed to empower you with the tools and support needed to take charge of your health and future.

Our benefits include healthcare coverage (medical, prescription, dental, and vision), wellness programs, life insurance, a 401(k) plan with company match, paid time off, and an employee stock program, among other offerings. These benefits, combined with our pay transparency and inclusive culture, reflect our commitment to supporting you at work and beyond.

At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well‑being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.

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