Strategic CRM AI Enablement Lead

Ingersoll Rand Compressor Systems & Services; United States; Hybrid; GBP 110,000 - 150,000; Full time

Job summary

Ingersoll Rand Compressor Systems & Services in Europe is seeking a strategic CRM AI Enablement Manager to lead the identification, prioritization, and scaling of AI capabilities across CRM processes, customer journeys, and commercial operations.

This role acts as a bridge between Business, CRM Portfolio, CRM IT, Data & Analytics, and Enterprise AI teams, ensuring AI investments translate into measurable business value with embedding Generative AI, Copilots, Agentic AI, and intelligent

Qualifications

• Bachelor’s degree in Business, Engineering, Information Systems, Analytics, or a related field.
• 5+ years of CRM, Commercial Excellence, Product Management, Analytics, or Digital Transformation experience.
• Proven track record leading cross-functional initiatives across business, data, and technology.
• Strong understanding of CRM processes (Sales, Service, Customer Experience).
• Experience developing business cases, roadmaps, and value realization frameworks.
• Familiarity with Generative AI, Copilots, Agentic AI, and enterprise AI solutions.
• Strong analytical mindset with KPI frameworks and executive reporting.

Responsibilities

• Define the CRM AI roadmap aligned with business priorities.
• Identify high-impact AI use cases across customer journeys.
• Lead AI opportunity workshops and build business cases.
• Drive adoption of AI copilots and autonomous CRM workflows.
• Partner with delivery teams to ensure successful AI implementations.
• Define KPIs and measure value realization from AI initiatives.
• Establish governance for CRM AI and ensure responsible AI practices.
• Lead organizational readiness and enablement for AI across teams.

Skills

CRM processes

Stakeholder management

Analytical mindset

KPI frameworks

Executive reporting

Cross-functional collaboration

Education

Bachelor’s degree in Business, Engineering, Information Systems, Analytics, or related field

Job description

Ingersoll Rand Compressor Systems & Services in Europe is seeking a strategic CRM AI Enablement Manager to lead the identification, prioritization, and scaling of AI capabilities across CRM processes, customer journeys, and commercial operations.

This role acts as a bridge between Business, CRM Portfolio, CRM IT, Data & Analytics, and Enterprise AI teams, ensuring AI investments translate into measurable business value with embedding Generative AI, Copilots, Agentic AI, and intelligent