CRM Strategy & Performance Lead (Remote)

Ingersoll Rand; Quincy (IL); Remote; USD 95,000 - 120,000; Full time

Benefits offered by this job

Health insurance

401k match

Paid time off

Employee stock program

Job summary

Ingersoll Rand is seeking a CRM Business Initiative Lead to own and evolve CRM-enabled capabilities across Sales, Service and Commercial Excellence. This business leadership role focuses on outcomes, value realization, and scalable, data-driven processes that are ready for AI, automation and digital experiences.

You will partner with stakeholders to define future-state capabilities, build business cases, establish KPIs, drive adoption, and ensure governance.

Qualifications

• Bachelor's degree in Business, Engineering, Information Systems, Analytics, or related field.
• 3+ years of CRM, Commercial Excellence, Sales Operations, Product Management, Consulting, or similar roles.
• Experience owning business processes or capabilities.
• Strong analytical and data-driven decision making.

Responsibilities

• Own and evolve CRM-enabled business capabilities across Sales, Service, and Commercial Excellence.
• Define future-state capabilities aligned with business strategy and customer needs.
• Partner with CRM IT and delivery teams to ensure successful implementation.
• Define KPIs and performance frameworks for assigned capabilities.
• Drive standardization, scalability, and continuous improvement.

Skills

Business capability ownership

Data-driven decision making

Analytical skills

Stakeholder management

Cross-functional collaboration

Communication skills

Education

Bachelor's degree in Business, Engineering, IS, Analytics

Job description

Ingersoll Rand is seeking a CRM Business Initiative Lead to own and evolve CRM-enabled capabilities across Sales, Service and Commercial Excellence. This business leadership role focuses on outcomes, value realization, and scalable, data-driven processes that are ready for AI, automation and digital experiences.

You will partner with stakeholders to define future-state capabilities, build business cases, establish KPIs, drive adoption, and ensure governance.