Inside Sales Specialist, Indirect Channel

Ingersoll Rand; Davidson (NC); Hybrid; USD 60,000 - 75,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) plan with company match

Paid time off

Employee stock program

Job summary

Ingersoll Rand is seeking an Inside Sales Specialist - Indirect Channel in Davidson, NC. The role handles inbound inquiries, qualifies opportunities, and partners with outside sales to drive growth.

This hybrid position involves 2 days in the office and 3 days remote, with focus on delivering excellent customer experiences and maintaining CRM records. Minimum 2+ years in inside sales or customer-facing roles, High School Diploma required, and Salesforce experience preferred.

Qualifications

• High School Diploma or related field required.
• 2+ years of inside sales or customer-facing experience.
• Experience using Salesforce or similar CRM.

Responsibilities

• Contact and qualify inbound customer inquiries (leads) for warm hand-off to outside sales.
• Generate qualified opportunities for commercial teams to drive growth.
• Collaborate with outside sales and other stakeholders to ensure a smooth buying experience.
• Maintain and update customer information in Salesforce CRM.

Skills

Customer focus

Relationship building

Results oriented

Problem solving

Effective communication

Cross-functional collaboration

Organizational skills

Education

High School Diploma

Tools

Salesforce

Job description

BH Job ID: 5468

SF Job Req ID: 21189

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job Title:

Inside Sales Specialist - Indirect Channel

Location:

Davidson, NC - 525 Harbour Place Dr. Davidson, NC 28036 (hybrid - 2 days in office 3 days from home)

About Us:

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies - from compressors to precision handling of liquids, gasses, and powers - to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we're driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.

Job Overview:

The Ingersoll Rand compression business is looking for an Inside Sales Specialist to execute critical growth capabilities within the demand generation team. This position will report directly to the National Inside Sales Leader and will have opportunities for cross-brand/channel collaboration and development. This role is key to the organization as it will have responsibility for rapid execution of lead follow-up, qualification to positively impacts sales/bookings to end customers. By taking a customer-centric approach, we can create real value throughout the customer-buying journey and deliver an overall competitive advantage in the market. The right candidate will bring a combination of experience in: direct to end-user sales, customer service, and problem solving.

This position will join a team of inside sales representatives to achieve sales targets, revenue growth, and ensure a world-class customer experience. The role will have responsibility for contacting and qualifying inbound customer leads coming from a variety of demand generation sources (ie. Website, customer events, etc.) as well nurturing established opportunities in the sales pipeline. This role will also be involved in innovative outbound initiatives to drive growth aligned to the critical focus markets of the business.

Responsibilities:

• Incoming end-customer leads: contact and qualify customer inquiries (leads) via demand generation efforts for warm hand-off to outside sales
• Generate qualified opportunities for commercial teams that drive growth for the business
• Collaborate effectively with outside sales teams and key stakeholders to ensure a frictionless buying experience as measured by Net Promoter Scores
• Collaborate with service and sales teams to ensure a timely and effective resolution of end-user issues
• Coordinate efforts with multiple direct team members and across indirect teams (marketing and sales/services organization)
• Operate urgently and efficiently, prioritizing customer experience and compliance with standard work procedures
• Develop and maintain strong relationships with customers, peers, and stakeholders.
• Coordinate efforts with other direct team members and across indirect teams (marketing and sales organization)
• Maintain and update customer information in Salesforce CRM

Requirements:

• High School Diploma or related field.
• 2+ years of experience in a Inside sales or customer facing.

Core Competencies:

• Customer focused, easily building relationships and committed to exceeding customer expectations
• Results oriented, creative and energetic personality with a desire to WIN and take on new challenges
• Strong problem solving skills, with a solutions-driven mindset driven by analytics
• Communicates effectively, conveying clear understanding of the unique needs of different internal and external customers
• Ability to work in a matrixed organization, and work across other functional peers
• Excellent prioritization and organizational skills

Preferences:

• Bachelor's degree required from an accredited institution, with preference in marketing, engineering, operations, business management.
• Excellent communication skills with ability to speak to technical requirements and specifications.
• Strong problem-solving skills and the ability to work under pressure while delivering a noticeably better experience to our customers.
• Ability to work in-office and collaborate effectively with local and remote team members.
• Direct experience with Salesforce or equivalent CRM systems is desired.
• English fluency is required

Travel & Work Arrangements/Requirements:

No travel required

Pay Range:

The pay range for this role, not including incentive opportunities, is $60,000 - $75,000. The pay range takes into account a wide range of factors that include a candidate's skills; experience and training; licensure and certifications; and geographic location. Hired applicant will be eligible to receive (discretionary/nondiscretionary) annual bonuses and incentive compensation.

What We Offer:

At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment - as well as for our individual well-being. Our comprehensive benefits package is designed to empower you with the tools and support needed to take charge of your health and future.

Our benefits include healthcare coverage (medical, prescription, dental, and vision), wellness programs, life insurance, a 401(k) plan with company match, paid time off, and an employee stock program, among other offerings. These benefits, combined with our pay transparency and inclusive culture, reflect our commitment to supporting you at work and beyond.

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.