Remote Crisis Services Operations Lead

EmergencyMD; Oakton (VA); On-site; USD 31,684 - 37,195; Full time

Benefits offered by this job

Comprehensive Benefits

12 paid holidays

PTO and sick time

Tuition reimbursement

Job summary

A leading crisis service provider in Oakton, Virginia is looking for a Shift Lead to provide operational oversight during shifts across voice, chat, and text crisis services. This remote role entails ensuring smooth shift execution, monitoring service levels, and supporting Crisis Workers. Applicants should have at least 18 months of experience in a crisis contact center, with knowledge of risk assessment and strong crisis intervention skills. Competitive salary of $23 - $27 per hour and comprehensive benefits are offered.

Qualifications

• A minimum of 18 months of direct crisis contact center experience.
• Knowledge of risk assessment and trauma-informed care.
• Flexible and resilient in a 24/7/365 environment.

Responsibilities

• Provide operational oversight and support to Crisis Workers.
• Monitor staff presence and alert for critical issues.
• Assist with operational documentation and logging.
• Participate in ongoing training and development.

Skills

Crisis intervention best practices

Active and reflective listening

Risk and safety assessment

De-escalation techniques

Communication skills

Education

Bachelor's in social work, psychology, or human services

Job description

A leading crisis service provider in Oakton, Virginia is looking for a Shift Lead to provide operational oversight during shifts across voice, chat, and text crisis services. This remote role entails ensuring smooth shift execution, monitoring service levels, and supporting Crisis Workers. Applicants should have at least 18 months of experience in a crisis contact center, with knowledge of risk assessment and strong crisis intervention skills. Competitive salary of $23 - $27 per hour and comprehensive benefits are offered.