Remote Crisis Chat Specialist — 24/7 Support & Impact

Community Crisis Services; Hyattsville (MD); Hybrid; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Life Insurance

Disability Insurance

401(k)

Employee Assistance

Flexible Spending Account

Holiday Pay

Paid Time Off

Referral Bonus

Perks at Work

Job summary

Community Crisis Services, Inc. seeks Crisis Chat/Text Specialists to staff the 24/7 hotline serving Prince George’s County, the state of Maryland, and nationwide. The role supports homeless shelters, health and human service agencies, and individuals in emotional distress, including safety concerns during crises.

Hybrid work is available; training is provided (40 hours). Successful candidates will be warm, empathetic, and capable of maintaining confidentiality while delivering reliable support

Qualifications

• Successful completion of Initial Crisis Intervention Training.

Responsibilities

• Provides services according to CCSI policies and procedures.
• Thoroughly and accurately complete statistics sheet on each call in agency-approved software, including lethality assessments, safety plans and follow-up requirements.
• Keeps updated through email, RingCentral, etc.
• Completes clerical work as needed.
• Communicates problems to supervisors when necessary.
• Maintains confidentiality of chatters/texters and the agency.
• Attend in-person services/meetings/training as scheduled.
• Does not leave the queue unattended while on duty.
• Works to ensure key performance indicators are met.
• Contact supervisors in case of an emergency.
• Works holidays as needed and assists in maintaining 24/7 shift coverage; hotline specialists are essential personnel and must report as essential personnel.
• Performs other duties as requested that are not specifically listed but are consistent with the position and skills of the incumbent and necessary for the efficient and effective operation of CCSI

Skills

Crisis Intervention

ASIST

ASK

MHFA

Customer Service

Communication

Multitasking

Teamwork

Education

High School Diploma/GED

Tools

Computer/Internet

RingCentral

Job description

Community Crisis Services, Inc. seeks Crisis Chat/Text Specialists to staff the 24/7 hotline serving Prince George’s County, the state of Maryland, and nationwide. The role supports homeless shelters, health and human service agencies, and individuals in emotional distress, including safety concerns during crises.

Hybrid work is available; training is provided (40 hours). Successful candidates will be warm, empathetic, and capable of maintaining confidentiality while delivering reliable support