Remote Credit Controller — Build & Scale AR

unybrands; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

unybrands, a remote-first credit control role, seeks a driven Credit Controller to build the function from scratch and implement repeatable collections processes across our global order-to-cash workflow.

You will partner with Sales, Customer Service and Finance to keep invoices accurate, reduce overdue balances, and establish policies. Experience in AR, NetSuite, and Excel helps you design scalable controls while maintaining confidentiality.

Qualifications

• Coachable and proactive—comfortable building processes where no prior policies exist.
• Detail-oriented, organized, and goal-oriented with strong follow-up discipline.
• Robust collaboration skills and the ability to influence without formal authority.
• Good verbal and written communication skills (clear, professional, non-confrontational).
• Strong time management and ability to manage competing priorities.
• Basic understanding of finance and accounting concepts related to Accounts Receivable and collections.
• Experience with ERP and AR/collections tools (e.g., NetSuite) is a plus.
• Customer service experience is a plus, especially where dispute resolution and account follow-up are involved.

Responsibilities

• Build the credit control function from inception by designing workflows, follow-up cadence, and escalation steps.
• Establish and maintain AR monitoring routines, including account aging review, overdue prioritization, and follow-up planning.
• Partner with Sales, Customer Service, and Finance to understand billing drivers and create a clear path to issue resolution.
• Define a dispute management approach (e.g., how disputes are logged, investigated, owned, and resolved).
• Develop initial credit control policies and recommend improvements as the program matures (e.g., payment terms handling, escalation criteria).
• Contact customers (and/or relevant internal stakeholders, depending on process ownership) to request payment and resolve blockers.
• Support credit decisions by reviewing payment history, account status, and risk indicators—then document the approach as policies evolve.
• Create and maintain documentation of collection activity, customer communications, and case outcomes.
• Set up collections reporting (e.g., AR aging trends, overdue balances, collection outcomes) and communicate insights to stakeholders.
• Identify root causes of delays (billing accuracy, terms, disputes, process gaps) and propose solutions.
• Collaborate with the team to continuously improve processes as data and outcomes emerge.
• Maintain confidentiality of company, partner, and customer information.
• Assist with departmental or company projects as assigned.
• Perform other reasonable duties required by management or leadership.

Skills

Credit control

Accounts Receivable

Excel

NetSuite

Customer service

Tools

NetSuite

Job description

unybrands, a remote-first credit control role, seeks a driven Credit Controller to build the function from scratch and implement repeatable collections processes across our global order-to-cash workflow.

You will partner with Sales, Customer Service and Finance to keep invoices accurate, reduce overdue balances, and establish policies. Experience in AR, NetSuite, and Excel helps you design scalable controls while maintaining confidentiality.