Senior Credit & Collections Analyst — Remote

Centric-Software; Campbell (CA); Hybrid; USD 80,000 - 120,000; Full time

Job summary

Centric Software is seeking a Senior Credit & Collections Analyst to join our Finance & Accounting team. This role manages global accounts receivable and credit risk in a fast-paced environment, requiring detail-orientation, ownership, and collaboration acrossBilling, Sales, Legal, and Customer Success teams.

The ideal candidate will have strong AR reconciliation and credit risk assessment skills, proficiency in Excel, and experience with NetSuite and Salesforce.

Qualifications

• Strong understanding of collections processes, AR reconciliation, and credit risk assessment.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Excel (pivot tables, VLOOKUPs) and Office 365 applications.
• Experience with ERP systems such as NetSuite and CRM platforms such as Salesforce (SFDC).
• Experience working in multi-currency, multi-region collections environments.

Responsibilities

• Ensure effective operation of collections activities, including managing and maintaining customer aging reports.
• Research and resolve past-due invoices and customer discrepancies in a timely manner.
• Reconcile customer accounts, including invoices, credit memos, unapplied cash, and overpayments.
• Advise customers on payment arrangements and strategies for resolution.
• Respond promptly to internal and external inquiries related to invoices, disputes, and payment status.
• Maintain accurate and complete records of collection efforts and customer communications.
• Generate AR reporting and analytics and provide audit support related to Trade AR, including documentation, reconciliations, and variance analysis to support audits, internal reviews, and compliance requirements.
• Perform monthly account reconciliations and support the month-end close process related to Trade Accounts Receivable, including variance research and adjustments.
• Prepare journal entries related to Trade AR.
• Conduct credit evaluations using Dun & Bradstreet (D&B) and summarize findings with credit recommendations.
• Collaborate cross-functionally with Billing, Sales, Legal, and Customer Success teams to resolve account issues.
• Recommend and support continuous improvement of credit and collections processes.
• Provide backup coverage and collaborate with other analysts across the global collections team.

Skills

AR reconciliation

Credit risk assessment

Excel

Communication skills

Multi-currency

ERP systems (NetSuite)

Salesforce (SFDC)

Amazon: not used

Tools

NetSuite

Salesforce

Job description

Centric Software is seeking a Senior Credit & Collections Analyst to join our Finance & Accounting team. This role manages global accounts receivable and credit risk in a fast-paced environment, requiring detail-orientation, ownership, and collaboration acrossBilling, Sales, Legal, and Customer Success teams.

The ideal candidate will have strong AR reconciliation and credit risk assessment skills, proficiency in Excel, and experience with NetSuite and Salesforce.